 PToN
Premium Member
join:2001-10-04
Houston, TX |
PToN
Premium Member
2014-Jan-9 11:17 am
Web based project management app?Hello,
Given that for some crazy reason, the IT dept is to be ISO 9001:2008 compliant, and consequently we are now to provide quantifiable results on everything we do and be able to provide proof of it.
So i am looking into a web based project management app, in fact, i would really like to use Trac, but seems more oriented to software development and it seems like it can only do 1 project per installation...
I prefer it to be linux based..
Anyone has any recommendations?
Thanks. |
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 BranoI hate Vogons
MVM
join:2002-06-25
Burlington, ON |
Brano
MVM
2014-Jan-9 1:52 pm
Linux based, web based, » www.redmine.org |
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to PToN
Try JIRA: » www.atlassian.com/software/jiraI use it under Windows but it runs under Linux too (it is Java based). |
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PToN
Premium Member
join:2001-10-04
Houston, TX |
PToN
Premium Member
2014-Jan-10 11:05 am
Ok, maybe you can answer this.
I am currently testing osTicket. This allows any number of users to create tickets via email or going a web portal and simply following the step without any need for them to authenticate nor have an account.
Would Jira work in the same way?. Our IT department is only 3 people, 4 at its maximum ever. So it looks like 10 licenses is all we would need for JIRA and its add-ons, etc.
Or does every single user, including the end-users account for a license each?
Thanks! |
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said by PToN:Ok, maybe you can answer this.
I am currently testing osTicket. This allows any number of users to create tickets via email or going a web portal and simply following the step without any need for them to authenticate nor have an account.
Would Jira work in the same way?. Our IT department is only 3 people, 4 at its maximum ever. So it looks like 10 licenses is all we would need for JIRA and its add-ons, etc.
Or does every single user, including the end-users account for a license each?
Thanks! Anybody who logs in with user name/password in user interface is counted as a license. That being said issues can be submitted via email by unlimited number of people. You can then make issues public and send user a link to follow, however I don't think they will be able to comment without logging in. I also recommend Confluence from the same company for a Wiki. They have a lot of videos here: » www.youtube.com/user/GoA ··· re=watch |
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PToN
Premium Member
join:2001-10-04
Houston, TX |
PToN
Premium Member
2014-Jan-10 11:44 am
I see... It may get expensive if every single end-user needs a license to reply to the submitted ticket..
It'd be cool, if they could "login" and interact by entering their email and the ticket number without actually having an account.
I think we gonna try osTicket and Redmine for a while see how it goes.
Thanks. |
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Yes, JIRA is not really a helpdesk. Maybe Atlassian offers something for that as well but I am not sure. You may want to consider a separate product for helpdesk. |
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PToN
Premium Member
join:2001-10-04
Houston, TX |
PToN
Premium Member
2014-Jan-10 2:33 pm
they have a helpdesk add on. But if all my end-users will need an account, i would be spending more on licenses than the return of it.. |
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