said by DownTheShore:I was reading the complaints about him on Yelp and a lot of them seemed to involve bait-and-switch in regard to the pricing of the cleaning service. The company was hired because of either an advertised price or the price quoted by the employee who accepted the carpet for cleaning, and then the final price was higher because of extra cleaning, stubborn spots, etc. A contributing factor seems to be that the company went ahead and cleaned the carpet before verifying with the customer that they were willing to pay that extra amount.
Seemed to me that a better quoting system and a binding contract with safeguards for both parties in case of additional costs would eliminate the majority of the bad reviews.
Thats a big no-no.
I actually did carpet cleaning for a while. After the meet and greet, I would measure everything out, get a price, and discuss any trouble spots/issues I noticed, then if I thought it might be more I would discuss that with them first. Sometimes I needed to charge extra, and sometimes I thought I would, but didn't.
If something was found later, you would grab the client, and let them know the situation before wasting your time doing stuff and charging more.
Not to mention why bother trying to screw the customer, very rarely would you have a job that would be worth taking to court, so even if they didn't pay, your recourse was absolutely nothing other than not bothering if they tried to use your service again.
In my 5-6 months of doing it, I only ever encountered 1 bad client, other than that, everyone was happy. So my assumption would be that his business is run like crap, and his negative reviews are deserved.