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markysharkey
Premium Member
join:2012-12-20
united kingd

markysharkey

Premium Member

[Info] Next VoIP question!

Following on from this thread »[Info] Which Cisco VOIP router?

the next question is:
I'd like to have click to dial from Outlook. Anyone know the what/how/who/where/when for this?

tubbynet
reminds me of the danse russe
MVM
join:2008-01-16
Gilbert, AZ

tubbynet

MVM

this generally requires some sort of 'presence' app.
things like jabber and webex connect do this. possible that 'ip communicator' will do it (but this is softphone).
if you're talking click to dial to your phone -- there may not be many solutions without full nlown presence.

q.
markysharkey
Premium Member
join:2012-12-20
united kingd

markysharkey

Premium Member

Thanks T.
I have been fighting with IP Communicator video functions already. All the video functionality seems to have been rolled in to Jabber and I can't get it to play nicely on my laptop. But that's a whole other thread to come once I've finished battering my re-seller who so far has proved useless at VoIP despite the guy proudly claiming to be CCVP... *shrugs*
HELLFIRE
MVM
join:2009-11-25

HELLFIRE to markysharkey

MVM

to markysharkey
said by markysharkey:

who so far has proved useless at VoIP despite the guy proudly claiming to be CCVP...

Too bad we don't "vendor management" anymore -- thanks be for that, especially for my personal sanity level -- as
I had a contact or two at this particular vendor that knew CUCM / Unified Communications inside and out and with
the world spun 720deg from its axis.

Question, who is the reseller / vendor anyways, if that doesn't break NDA?

Regards
markysharkey
Premium Member
join:2012-12-20
united kingd

markysharkey

Premium Member

said by HELLFIRE:

Question, who is the reseller / vendor anyways, if that doesn't break NDA?

No NDA to worry about but I would also rather not name names at this juncture. I'm going to give them a chance and when the results are in I may let loose!

rsaturns
join:2004-12-06
Beaverton, OR

rsaturns to markysharkey

Member

to markysharkey
Considering the CCVP was retired quite a bit ago and massive changes have taken place to the Cisco Collaboration platform, I can't say I'm shocked he's useless. I just finished my CCNP Voice and it's horribly out of date compared to the Cisco Collaboration offerings. It's a constant bum rush to keep up with the VoIP offerings from Cisco you have to want it.
ladino
join:2001-02-24
USA

ladino to markysharkey

Member

to markysharkey
Click to Call works on UCM & UCMBE, not on CME like you are trying to do.
markysharkey
Premium Member
join:2012-12-20
united kingd

1 edit

markysharkey

Premium Member

Ok then. So what sits between CME and BE ranges? Is it UCM or is there another new acronym for the same product this week? Not that I'm bored with Cisco and their (re)naming conventions at all...
And the pre-sales guys at my re-seller pointed me to this:
»www.cisco.com/en/US/prod ··· 142.html

rsaturns
join:2004-12-06
Beaverton, OR

rsaturns

Member

Yeah that's not what you want. Take a look at this »www.cisco.com/en/US/prod ··· dex.html
markysharkey
Premium Member
join:2012-12-20
united kingd

markysharkey

Premium Member

Yeah found that on my own after I looked at the link from my re-seller. Why do I want personal rather than advanced? If I need to pay for software I'm going to want all the bells and whistles.
On the other hand I'd like to ask my re-seller why didn't make the same suggestion and be able to respond intelligently when he tries to b******t me 'cos I'm sure from his side it's more about the sale than the service...
HELLFIRE
MVM
join:2009-11-25

HELLFIRE to markysharkey

MVM

to markysharkey
said by markysharkey:

but I would also rather not name names at this juncture.

FYI, the VOIP vendor the client I work for is Dimension Data.

Regards
markysharkey
Premium Member
join:2012-12-20
united kingd

markysharkey

Premium Member

Thanks for the thought, but remember I'm in the UK...

tubbynet
reminds me of the danse russe
MVM
join:2008-01-16
Gilbert, AZ

tubbynet

MVM

di-data (iirc) is global. they are based/headquartered in south africa.

q.
HELLFIRE
MVM
join:2009-11-25

HELLFIRE

MVM

[DUP POST]
HELLFIRE

HELLFIRE

MVM

Yup

Just some food for thought for you markysharkey See Profile

Regards

ua_hockey
join:2003-08-07
Columbus, OH

ua_hockey to markysharkey

Member

to markysharkey
Hope this isn't late, but Cisco does offer a product that integrates with outlook and cme, including click to call. I don't know if you can still purchase it, but it is called Cisco Unified CallConnector.

»www.cisco.com/c/en/us/pr ··· 143.html

I have it running with a uc520 at home.

For video, there is Cisco Unified Video Advantage:
»www.cisco.com/c/en/us/pr ··· dex.html

Although I know that video advantage is EOL/EOS.

HTH
markysharkey
Premium Member
join:2012-12-20
united kingd

markysharkey

Premium Member

See the posts on Jan 14 / 15 between rsaturns and I.
Video Advantage is now seemingly rolled in to Jabber which again was mentioned earlier.
I have not yet had a chance to try all the options listed as I have had some real work to do in the interim!!!
I'll re-visit this when the question makes it's way to the top of my Inbox again.