Rogers → Anyone having problems with Hitron 3GN?

Ah yes, then we are in agreement, though I believe they should fix the bridge mode first!

I agree totally - for some reason the Hitron UI doesn't let you forward port 8080 saying that is a control port or something like that.

That's the port rogers uses to get into the device when in gateway mode

Hey cepnot4me,

I was wondering if you've heard anything on this from your end - Has there been any communication between Rogers and Hitron that you know of?

I haven't heard anything from CAT for awhile.

L.

All I see is a big bulletin, and customer positioning statements. Funny thing about known issues... they don't tell us when they have them resolved.. as far as we know they are always ongoing.

My guess is watch your firmware version. I'd assume that would be where the fix is. If your firmware is updated, it should be resolved.

I'd like to add my voice of discontent for the CGN3.

I upgraded from the CGN2 today and immediately put it in bridge mode. I have a new Zyxel Zywall 110 router/firewall so I don't need any of the gateway capabilities.

When my laptop was connected directly to to the CGN3, I was able to function relatively normally. Speedtest was showing 320+ Mbps down and 21 Mbps up.

Then I connected the CGN3 to the Zywall 110. That's when the magic started to happen.

I was able to surf but the speeds were brutal. Worse, when I did a speed test or anything that remotely stressed the modem, the port on the Zywall would flap. I spent an hour with Zyxel tech support (great folks BTW) and their tests confirmed that the modem was not framing Ethernet packets properly causing the WAN port on the Zywall to flap.

So I called Rogers, downgraded back to my 150/10 service, gave them back the CGN3 in exchange for a CGN2, and I'm back in business. No more flapping.

It truly boggles the mind how this thing made it out of the Rogers QA lab. Surely one can safely assume that users spending top dollar on 250 Mbps Internet service might also be the kind of people who would have more sophisticated home networks?

I'm so worn out by this that I don't even have the energy to call them and complain. Sigh.

I've been reading this topic for a few days now with interest. I have a scheduled install for the 250/20 package this weekend. I'm curious now if I should downgrade to the 150/10 with the CGN2 modem as a result and wait for this hardware issue to be resolved. Calling into Rogers, they mentioned there would be no price difference for my account.

Any advice from the members?

How much data do you use over the month? IMHO the biggest advantage of the 250/20 package is the 1TB monthly data limit, up from 250GB. That can save you overage fees. That and the additional 10Mbps upload speed. In reality going from 250 down to 150 down is of marginal value, except for bragging rights, as you can't actually sustain that speed for anything other than a local speedtest.

While it makes no sense to me, it seems hard to convince Rogers that they should give you a 150/10 1TB plan with an older modem for the same price as a 250/20 1TB plan with the CGN3. Or give me the 250/20 1 TB plan with the CGN2 or Cisco modems as I can live without the faster speeds until this issue is resolved.

I'm with TekSavvy 25/10 DSL now and I average around 450GB/mth. The upload is a great perk for me if it actually reaches 20 up; partially the reason I was considering this package.

I figure I can go ahead with the install as scheduled and if it breaks as per this thread (I would want it in bridged mode to use my ASUS rt-ac68u) I can downgrade to 150/10 with the older CGN2.

You mentioned the 250 down is not sustainable - do you not see the additional benefit via heavy FTP, HTTP or BT downloads?

If you don't need the speed then downgrade to a lower tier and pay $30 extra for unlimited.

When I say that speed is not sustainable - that is not a knock on Rogers, it is just a fact that there are very few sites that you can go to and download at a speed of more than 100 Mbps. So I am saying that in practice the increase from 150 Mbps to 250Mbps doesn't help you much.

I use Bitkenix to do multi-segment FTP to a server in Europe. With these multi-segment FTPs I max out at just under 10 MBps(80mbps). But apparently the speed of FTPs is affected by latency so FTPs to closer sites might work better.

@yyzlhr - Doesn't Rogers charge the same price for 150/10 as they do for 250/20? And can you get the unlimited data if you don't have home phone with Rogers? So isn't the 250/20 1TB service $125 whereas 150/10 unlimited is $1545 ($125+$30 for unlimited)?

Yes it is the same price for the 150/10 and 250/20. You can get unlimited without Home Phone for $30. When you said you didn't need the speed, I was thinking you could downgrade to Extreme or Extreme Plus and get the unlimited add-on.

I currently have the CGN3 in gateway mode and setup my ASUS RT-AC66U in AP mode. Not the best, but a good compromise until they get the firmware fixed. Basically, the ASUS handles the wired and wireless connections and the CGN3 handles the NAT.

I was wondering if the unlimited is even still available, I had a few CGN3 installs this week and the logic was to increase the customers cap.
These were customers with bundles (tv,phone and internet) so unlimited would be $10/month. ($30/month if you don't have all services).
I know for me, I downgraded to express and added unlimited, my monthly went up like $14 at the time, but without the possibility of the surprise "overusage" on my bill.

I've been to look into if unlimited is still available.. cause if it is, Rogers reps shouldn't be pushing the upgraded tiers/speeds before offering unlimited as a solution for 4 kids that are all Netflix users..

Unlimited plans are still available. Reps, are however instructed to attempt to right size customers with non-unlimited plans first and then offer unlimited if all else fails.

I figured as much. Just the fact that when I got it, I found out from a customer. Shady business practice Rogers

I just added unlimited to an Extreme+ package about 2 weeks ago so definitely still available.

Have you had any of the loss of connectivity issues leaving the CGN3 in gateway mode? Seems some users have weeks+ connectivity, others days.

Regarding the unlimited option, it is available for $10 additional in a bundle; i didn't go for it as I wanted to see my first month on the 1TB cap; I don't see myself going over but $10 isn't bad for peace of mind.

I have been up for 6 days in gateway mode. In bridge it would last for maybe 10 hours at a time.

$10 if you have digital TV and home phone, $30 if you don't.

Apparently, there is a new firmware (4.2.4.2) out. Please check your devices, and test if pings to the gateway are more reasonable and if bridge mode is okay.

Please do! Would love to know when this is fixed (still renting until this gets sorted out).

I just came to the realization that the web UI isn't crashing when I thought it was. If I log in and click on basic at the top and click on the DMZ tab, I thought the UI was crashing. Naturally after a bit you start clicking around and the UI just doesn't respond.

It actually works if you wait long enough. I timed it. . . it took 1 minute 18 seconds for the UI to respond after clicking DMZ (for me). So I was able to do some configuration but the lag is crazy long.

I notice that when you click on basic the connected computers table appears empty to me, but after waiting it eventually populates as well but you just need to click on something and then grab a coffee.

I think it's an HTML rendering issue. I noticed that things are not crashed. Even simply closing the browser and then going back works just as fine.

I'm pretty sure that these things are not well written to web standards. Even on home routers, I've seen this come up.

Sometimes it is just really slow but I have seen it totally crashing the router and causing my internet connection to go down.

No, it definitely fully crashes - just happened to me. I was in the Basic page and it stopped responding and my internet went down.

edit - It crashed about three times when I was trying to get it to Bridge mode. Finally succeeded and now I have nice fast pings to my router!

@rogershelps suggested I try the cisco, so I did and I can tell you that I am seeing 250 down and 10 up.

However, I am still interested interested in this issue because I stupidly bought my CGN3 before I knew it was a doorstop (I'm renting the Cisco).

I got that when I was on the Cisco too, but I need 20 up. If your account is provisioned with anything other than a CGN3, the most you will ever get is 10 up.

The plan that you are on is a 150/10 - Thanks to speed boost, you are seeing 250 down, just like with the CGN3 and the 250/20 plan, you'll actually see speeds of 320mpbs.

Exactly - with the CGN3, at least in Gateway mode, I see speeds up to 325/21. For some reason in Bridge mode my download speed rarely goes above 250.

FYI - technically the CGN3 can support download speeds of 960Mbps with 24 bonded channels.

Ah, good to know. So I take it that I'll want to hang onto my CGN3 rather than stamp my feet and try to return it?