[CenturyTel] Bad tech support = bad modem advice?
Long time lurker now needs help. Last night my DSL went out at 8:30 pm. Rebooted my Westell modem, Linksis router and Win7 desktop a couple of times. No joy. All lights green on the modem, except for the red Internet light. At 9 pm I called CenturyLink tech support and spoke with a fellow named Cameron. I first asked him to check for any outages in my area, as this has happened before. He said he knew of none, then proceeded (so he said) to run a number of tests and claimed my DSL connection was fine, but the modem had died and needed replacement. Recommended an Actiontec PK 50001Z modem. CenturyLink would charge $100 plus $14.98 shipping. He was specific about the 1-Z designation.
Ive had some bad experiences with CenturyLink techs, so this morning I turned on the modem and router just to check. About 10 minutes later I heard the familiar sound of mail delivery to my iPad. Sure enough, all lights were green on the modem and all systems go.
Makes me question how could he claim my modem was dead and broken? Also wonder if he actually did any testing or just read a script. Additionally, after checking CenturyLinks list of modems, theres no such thing as an Actiontec PK5000-1Z. Nor does a PK5000 appear on the compatibility list for my area (49735), although that modem is available on Amazon.
Am considering buying a backup modem, but as CenturyLinks tech support and advice is highly questionable, any suggestions will be most appreciated.
I use two Zyxel PK5000Z modems, similar model numbers.
What you can do in the future is look out for a CL tech working on a DSLAM, stop and say hello.
They have refurbished DSL modems in their vehicles, they told me they cost the company 99 cents each in bulk.
When a tech was last my house, he gave me two Zyxel PK5000Z modems to replace a couple of older Actiontec modems just incase, for free.
Las Vegas, NV
·Embarq Now Centu..
|reply to Snowbird |
I have a pair of modems so that I can determine whether a problem is caused by the failure of my modem.
I bought my modems on eBay. CenturyLink's latest modem, the Zyxel C1000Z, can be found for $60 to $80. The Zyxel PK5001Z can be found for $30 to $50. Both of these modems have support for the new IPv6 protocol. You can probably find your older Westell modems on eBay for less than $30.
A list of CenturyLink supported modems and their features can be found at: »internethelp.centurylink.com/int···ble.html
|reply to toby |
Thanks, Toby. Funny you mention that as the last time I had a tech come out to the house, he did just that: pulled a modem out of his truck and swapped. Also gave me his phone number. Maybe I'll give him a call and see if he's still working - was a few years ago.
Also appreciate the info, brugar. I had checked that list before posting here and now wonder if the CL tech support guy meant the Actiontec PK50001A rather than the 1Z he kept repeating.
billaustinthey call me Mr. BillPremium,MVM
North Las Vegas, NV
No, he meant the Zyxel PK5001Z.