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hellohello5
join:2013-06-28
Detroit, MI

1 edit

hellohello5

Member

0x8004fe21 This computer is not running genuine Windows

Getting this on some of the computer deployed in the environment:

0x8004fe21 This computer is not running genuine Windows

I'm attaching the log file from SFC /scannow..

aurgathor
join:2002-12-01
Lynnwood, WA

aurgathor

Member

2 possibilities:
a) not running genuine Windows
b) false error

Do you know for the fact that the key is good?

hellohello5
join:2013-06-28
Detroit, MI

hellohello5

Member

The volume license key and image is working fine on our other 819 machines..

Tursiops_G
Technoid
MVM
join:2002-02-06
Brooksville, FL
ARRIS TM1602

Tursiops_G

MVM

Phone-in reactivation should solve it...

Had this happen on a few corporate machines when upgrading video cards and RAM... Phone reactivation always went thru w/no problem.

-Tursiops_G.
rfnut
Premium Member
join:2002-04-27
Fisher, IL

rfnut to hellohello5

Premium Member

to hellohello5
While I understand running SFC. Does the Microsoft Genuine Advantage Diagnostic Tool also provide any info? It seems there is possibility of either corrupt system files or also different vendors drivers that cause failure. Any recent software updates to these machines? I assume this is not an infection that has modified the system files. That would not be good.

hellohello5
join:2013-06-28
Detroit, MI

hellohello5

Member

rfnut, good point. I'm attaching the Results Microsoft Genuine Advantage Diagnostic Tool report..
rfnut
Premium Member
join:2002-04-27
Fisher, IL

rfnut

Premium Member

I am no expert but google points to mismatched activation update file. SFC may have left it in a mismatched state. from:
»www.sevenforums.com/wind ··· e-4.html

Also if you are picky, you may want to edit your uploaded files to remove local information.

hellohello5
join:2013-06-28
Detroit, MI

hellohello5

Member

Thank-you, found the answer here:

»sites.google.com/site/da ··· tic-tool
rfnut
Premium Member
join:2002-04-27
Fisher, IL

rfnut

Premium Member

Curios. Did reinstalling kb971033 work, or have you tried it yet.

hellohello5
join:2013-06-28
Detroit, MI

hellohello5

Member

Yes - it did. Thank-you