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dwykofka
join:2004-12-07
Norway, ME

dwykofka

Member

How do we get our DVR upgraded?

I have an old IPN430 which is a slow unit with a paltry 37 hours of hd recording time. Recently the hard drive has started to go bad. So I need a replacement but the problem is I don't want an IPN430, I want an ISB7500 or equivalent.

I have been round and round between sales and technical support and billing. Nobody seems to be able to get this done. My neighbors are getting the new dvr, why am I being penalized for being a long time customer.

my thoughts

Anon

Generally type of dvr is tied to your service, the higher the tv package, more likely to have higher DvR capabilities.
That being said, you can request a DVR upgrade, charge $105.
Or simple explain issue with DVR and see what you get.

For motorola markets
U family, u200 small DVR ... 1216
U300, u450 large DVR..... either original large 1225, or newer 2250.

dwykofka
join:2004-12-07
Norway, ME

dwykofka

Member

I have u450 and they are still trying to send me the old 160GB dvr as a replacement. My neighbors are getting 500GB DVRs. I am actually on the phone with ATT arguing right now.

If I have to go through the trouble of losing all of my recorded content due to a drive failure I want to at least get my dvr upgraded to a "current" model.

jkl
@comcast.net

jkl

Anon

Let them know you'll be cancelling your service or simply tell them you have heard that if you get a U300 or higher you would get a larger DVR. tell them you'd like to upgrade to the highest package and cite this page. »forums.att.com/t5/Using- ··· j7BAo6Uk
Once they send it out to swap or change out simply call back and downgrade your TV package

dwykofka
join:2004-12-07
Norway, ME

dwykofka

Member

I have u450, I have always had the highest package. When I ordered my service this small DVR was all they had.

I am still on the phone getting bounced around from department to department, 1 hour and 20 mins so far. They did offer an upgrade at $105. I am not going to pay for "current" equipment so they are transferring me to a specialist. I did tell them that I was willing to just terminate my service then maybe re-order next month.

Why is this so hard? So far I have spent over 2.5 hours dealing with this.

my thoughts

Anon

Request a tech visit, while a gamble...based on what tech has truck .will get a larger DVR but maybe ot the newest.
A tech face to face is easier to deal with, than transfers.

If request shipment, again will most likely get larger,t not guarantee largest, as two large models.

dwykofka
join:2004-12-07
Norway, ME

dwykofka

Member

I finally got it.

They did the upgrade which is a charge of $105 then they gave me a $100 credit.

trparky
Premium Member
join:2000-05-24
Cleveland, OH

trparky

Premium Member

I remember fighting with AT&T to get the 500 GB DVR for my new installation. After a week of fighting someone shipped it to me, no charge.

dwykofka
join:2004-12-07
Norway, ME

dwykofka

Member

So I got my "new", "Upgrade" DVR today... It's the same IPN4320 as my old one.

Is there an ATT Rep here on the forums?

weaseled386
join:2008-04-13
Edgewater, FL

weaseled386 to dwykofka

Member

to dwykofka
I may, or may not, have had an IPN430 in the past. If I had one I'm positive a 1TB Seagate 7200.12 (ST31000528AS) worked perfectly

dwykofka
join:2004-12-07
Norway, ME

dwykofka

Member

I really would rather not spend my own time and money upgrading the device then take a chance that I get nailed when I return it. But the other issue is that the IPN4320 is slow as hell on the menus.

trparky
Premium Member
join:2000-05-24
Cleveland, OH

trparky

Premium Member

»AT&T Direct

weaseled386
join:2008-04-13
Edgewater, FL

weaseled386 to dwykofka

Member

to dwykofka
said by dwykofka:

I really would rather not spend my own time and money upgrading the device then take a chance that I get nailed when I return it. But the other issue is that the IPN4320 is slow as hell on the menus.

That is why you put the original one back in... In my case I had three laying around.

The IPN330HD (silver) STB's are slow as hell too, but they're in no rush to replace them. As a returning customer (install yesterday) I hoped they'd been thru a hardware refresh, but no... I love the ISB7005 (wifi) boxes, but prefer wired in my house.