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Maggs
Premium Member
join:2002-11-29
Jackson Heights, NY

Maggs

Premium Member

[Connectivity] Woodside NY packet loss

There's some packet loss on my RCN connection. It makes my internet browsing late at night hard.

»/r3/sm ··· b5db8.NY

lilhurricane
Crunchin' For Cures
Numquam oblita
join:2003-01-11
Purple Zone

lilhurricane

Numquam oblita

Sean - see if you can add your encoded mac address from their speedtest - it will help them`look into the issue
Maggs
Premium Member
join:2002-11-29
Jackson Heights, NY

Maggs

Premium Member

Encoded Mac: 76969a0e59338f886dbb5f6117e9725dcccebb51
Maggs

Maggs

Premium Member

All this for a $15 price increase.

»www.rcn.com/images/pdfs/ ··· 2013.pdf

»www.rcn.com/j/broadcast- ··· tvsports
Maggs

Maggs

Premium Member

Click for full size
Here's the smoke ping.
Maggs

Maggs

Premium Member

It might also be the "hungry squirrel" problem as well. They eat through the protective gel on the cables on the poles sometimes.

astoundcares
Emilie
Premium Member
join:2012-01-04

1 recommendation

astoundcares

Premium Member

Maggs - I am so sorry for the troubles you are having late night. I think the best plan would be to call technical support when it is happening. Also, our tech guys prefer if you run an rcn speed test. That way, we can look on line and see the results. You would go to ny.speedtest.rcn.net and run the test before calling in. The technical support number is 1-866-832-4726. Good luck and again, I am sorry for you latency at night. Emilie
astoundcares

1 recommendation

astoundcares

Premium Member

I also left you an IM.

Emilie
Maggs
Premium Member
join:2002-11-29
Jackson Heights, NY

Maggs

Premium Member

Thanks, I just ran an RCN speed test, so they can take a look.