Can't View Some Websites
My mom is having problem's with her computer. She only uses it for mild web browsing and checking email. Her computer is practically a year old. She has Uverse and certain webpages won't load i.e. Amazon.com, Aol.com, Target.com. Some websites like Aol.com will only load a basic HTML version of the site. No pictures.
The pages will say they are connecting, but there is nothing but a white page and then it says Oops Google Chrome cannot load your page.
I have cleared cache, histories, changed browsers, reset router, reinstalled Google Chrome...ran virus scans, C-Cleaner, anti-malware, nothing pops up.
I have even called ATT and they checked internet speeds. No dice. Everything is fine. They suggested I call a technician or Acer (the make of her computer) even.
One weird thing is that I have brought over her laptop to my apartment (I have Comcast) and all those websites load perfectly fine.
So what can it be? Any ideas?
davidgGood Bye My FriendPremium,MVM
I had similar issues when we first switched to UV from DSL. Turned out our IP range was brand new and was being "black holed" by many sites. I don't know how to check that beyond finding out her IP and seeing how long that range has been turned up.
Lack of Preparation on YOUR Part does NOT Constitute an Emergency on Mine!
Schiller Park, IL
|reply to deadsea |
I am having the same issue on some sites my self but never thought anything about it except one time when I called they said it is the modem restricting internally due to a defect inside. So they sent me a new modem and I tried it and still one of the particular sites wouldn't load and was a blank page like you mentioned. I also brought my laptop to my brothers apt. who has comcast and woila I could access the page just fine. My guess is an IP issue maybe with Uverse itself which is unlikely but of course possible or a most likely a blacklisting of the home IP by a server which could show a blank page with no data just a white page as your describing. Of course I am not sure 100% but with all the details mentioned what else could prevent websites appearing at other relatives homes on our computer perfectly fine but not in our home on the same exact computer.
I was having that problem a few days ago. I changed the DNS settings on my PC (since I couldn't figure out how to change it on the NVG510) to point to the Google DNS (184.108.40.206 and 220.127.116.11) and the problem went away.
|reply to monello |
It turned out to be an IP issue and my mom had to get a new address and it needed to be synchronized. She called ConnecTech w/ ATT to fix the issue. The technician said there was "quite a bit of traffic going on" which seemed weird.
Thank you all for your help!