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fiosuser15
Anon
2014-Jan-29 11:29 pm
[STB] Problem with QIP 7100 - Channels Won't Show UpHey guys,
I have a QIP 7100 box hooked up to the TV with an HDMI cable. I unplugged it without turning it off to move some furniture. When I turned it back on it told me that the channel I was on was not available. I tried some other channels and got the same notice. The channel guide works, all the info is populating, I can even get to the menu and reload my cloud settings. The only thing is that every channel is telling me that it is not available and I should press B to troubleshoot. When I press B to troubleshoot it, it takes about a minute to reauthorize and then goes back to first position - black screen except for the menu. I reset the box a few times and nothing seems to work. Any help would be appreciated.
Thanks! |
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try going to this option on STB.. Menu>Customer Support >Fix FIOS TV issues. |
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fiosuser15
Anon
2014-Jan-29 11:48 pm
Didn't work... It just did the reset again |
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kes601 join:2007-04-14 Virginia Beach, VA |
kes601
Member
2014-Jan-30 6:24 am
Try reseating coax on both the 7100 and the wall. |
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1 edit |
to fiosuser15
I'd call Verizon Tech Support and have them reboot from their end. If that doesn't work, take the box to your local Verizon store and exchange it for a new one. The 7100 1 is an old box (if thats the one with the prob) and the forgotten unplug may have damaged it. |
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fiosuser15
Anon
2014-Jan-30 11:01 am
What are some of the newer boxes? We talked to Verizon last night and they said that there are no advantages to upgrading. Probably lying, but I want to know what to ask when we call them back. |
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to fiosuser15
If your box is a small black box with no clock and it says 7100 2 on it, then it is the newest model. If it is large and silver and has 7100 1 on it, then it's the older series 7100.
I can't say the 7100 2 has advantages as you loose the clock, but if yours isn't working, then they need to let you get a new one. Request that they authorize your exchange at a Verizon store near you, as when they send "new" boxes from the warehouse you can get an beat up old junkers at times. At the store, you can see it. |
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fiosuser15
Anon
2014-Jan-30 6:02 pm
Do you know anything about their new Cisco boxes? I see them on their website. |
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to fiosuser15
Sorry, I don't know anything about Cisco boxes, just Moto. Never had a Cisco. |
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thetick join:2009-06-22 White Plains, NY |
To the OP:
Did you pay your bill? |
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