owlyn MVM join:2004-06-05 Newtown, PA Netgear CM2050V Netgear RBRE960 Netgear RBSE960
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to Johkal
Re: [CustSvc] Can I downgrade my service online?I had a strange experience last week. My speed tier was changed from Blast to Performance (not by me-it may have been retentions). Anyway, i called tech support ("Trouble with Internet") to get it changed back, and we got to talking. I explained that I called retentions due to my latest promo ending. The tech says, let me see if i can lower your bill. A few minutes later, he comes back with an even better deal than I had before the promo ended. I am paying about $10/month less now than before the promo ended. Worked out like this:
1. Original promo price. 2. New price, about $30 month more than promo. 3. I called, got price to $10 above old promo. 4. I called again, got Streampix added for free (for 3 months). 5. Called tech support, got price down to $10 below price #1, kept everything including 3 month Streampix.
Pretty happy. Didn't know tech support could do that. |
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pende_tim Premium Member join:2004-01-04 Selbyville, DE |
Is FIOS in your area? Amazing what a little serious competition will do for ensuring competitive pricing. |
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owlyn MVM join:2004-06-05 Newtown, PA |
owlyn
MVM
2014-Jan-31 8:33 am
Yes, FIOS had been in my area for years. That's how I've been able to continue the promotions. This time was harder. |
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rody_44 Premium Member join:2004-02-20 Quakertown, PA |
to owlyn
Last week was the end of the month. Comcast is always willing to deal more at the end of the month. |
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owlyn MVM join:2004-06-05 Newtown, PA |
owlyn
MVM
2014-Jan-31 4:27 pm
Yes. Forgot about that. Mainly, I was surprised that tech support could make a deal. |
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FureverFurryRIP Daphne: 3/12/05 - 6/19/12 Premium Member join:2012-02-20 49xxx |
to owlyn
That's great ! Do keep a sharp eye on your bill; many of us have been promised all sorts of stuff by Retentions only to be told "agent XXX" wasn't authorized, blah blah. Great news if so. Best wishes. |
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owlyn MVM join:2004-06-05 Newtown, PA |
owlyn
MVM
2014-Jan-31 5:23 pm
It should be correct. I got a call from the Executive line about something else, and had them confirm. |
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