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c0d3r

join:2011-11-16
Scarborough, ON

1 edit

[Modem/Router] DPC3825 modem and 150/10 unlimited plan

I was calling rogers about 150/10 unlimited plan this morning, but was told that I'll have to upgrade the modem, which I don't like to, Is it true that DPC3825 can't work on the 150/10 unlimited plan?


yyzlhr

join:2012-09-03
Scarborough, ON
kudos:2

It does work but has to be provisioned under the $8 code. You probably have it provisioned under the $7 code.


c0d3r

join:2011-11-16
Scarborough, ON

Sorry, What is $8 and $7 code? Should I call the tech support to fix it? I only know that currently I was paying $8 for the modem rental


yyzlhr

join:2012-09-03
Scarborough, ON
kudos:2

If you're already paying $8 a month for your dpc3825 then there is no need to change your modem. The rep you were speaking to was just clueless.


c0d3r

join:2011-11-16
Scarborough, ON

OK. Thanks. The lady I was talking to, is from Retention Department, They should be well-trained. Oh well....


c0d3r

join:2011-11-16
Scarborough, ON
reply to yyzlhr

Oops, sorry, just check my bills, I'm paying $7 for the modem rental, so What should I do?


yyzlhr

join:2012-09-03
Scarborough, ON
kudos:2

Go to a store and ask them to switch you to the $8 modem. They will have to issue you a new one, either a hitron cgn2 or another dpc3825. Then ask them to reactivate the dpc 3825 you already have. After all of this is done you'll be able to upgrade to the 150/10 tier.


c0d3r

join:2011-11-16
Scarborough, ON

Thanks.