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DJRank1
Meeeoww
Premium Member
join:2005-09-03
Pittsburg, CA

DJRank1

Premium Member

[Business] What's the issue here?

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I've had these results since a Comcast tech left my house. He changed the modem, drop and all fittings yet I get these results. It was fine prior to the visit. The Modem signal levels look fine. »/pingt ··· /3141941

train_wreck
slow this bird down
join:2013-10-04
Antioch, TN

train_wreck

Member

your signals look alright.

You only have 2 upstream channels, 1 of which only has 2560 ksyms; what speed tier/modem do you have? did you test going directly into the modem, no router?

DJRank1
Meeeoww
Premium Member
join:2005-09-03
Pittsburg, CA

DJRank1

Premium Member

Yeah, I tested directly to the modem. I have the 16/3 plan and the newer SMC gateway docsis 3 modem.

Johkal
Cool Cat
MVM
join:2002-11-13
Pennsyltucky

Johkal

MVM

What's the issue?

guhuna
5149.5
Premium Member
join:2001-03-31
Benicia, CA

guhuna to DJRank1

Premium Member

to DJRank1
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I'm the next town over and a couple nights ago they took away my 2560KSym/sec and replaced it with a 5120KSym/sec rate. Ever since they did that work I've had packet loss. I don't know if we are on the same headend (or whatever you call it) or not. »/pingt ··· /3142167

Inthe Valley
@69.241.124.x

Inthe Valley

Anon

Yes Pittsburgh and Antioch are on the same headend.

Johkal
Cool Cat
MVM
join:2002-11-13
Pennsyltucky

Johkal to train_wreck

MVM

to train_wreck
There is nothing abnormal about having 1 upstream channel @ 2560 KSym/sec out of the 2 available. If you have 3 upstream channels, it's common to have 1 @ 2560 KSym/sec as well.

DJRank1
Meeeoww
Premium Member
join:2005-09-03
Pittsburg, CA

2 recommendations

DJRank1

Premium Member

Thanks guys for the input. Everything is fine now.

guhuna
5149.5
Premium Member
join:2001-03-31
Benicia, CA

guhuna

Premium Member

I just had chance to check and its fixed.