said by DaveDude:Serious please tell me how many unique "weather channels" serve the town of Hillsborough NJ ?
When you're dealing with national support, the easiest way to figure out what headend is serving a customer is to look at their account. Plenty of cities and towns can be split between 2 or more cable headends due to company buy outs over the years. It's not so much unique weather channels, but where the specific headend gear generating your LO8s is located.
In my part of SoCal, I know of a couple cities split between 2 different headends (Comcast owed one, TCI the other, now TWC owns both) and 1 city fed 2 different channel lineups due to county/city agreements (a Comcast/Adelphia situation). At one point all had different Weather Channel local on the 8s fed to them... all from another headend not directly serving any of the cities (they had the sat downlink and receiver). Signal flow and distribution of channels isn't exactly obvious just based on a city name.
Why guess and possibly contact the wrong one?
Also looking up the account may bring up internal notes about known problems and outages in the area.
As far as turning on a TV to check, do you expect support to have a TV with hundreds of different channel line-ups Comcast generates for all the areas across the country? Even if they did, they'd need to know exactly which line-up you're receiving.... which would be listed on your account.