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keaton
Member
2014-Feb-6 2:07 pm
[TV] Navigator and DVR Scheduling Options in Ventura County CAWe currently have a DCH 3416. We cannot automatically filter the guide to show only our favorites, which drives us insane. (Had DirecTV for a decade and could always do that). Do we need a box that has Navigator guide? Or do some versions of iGuide provide that feature? What motorola boxes will work? And, can I go to any TWC office to ask for a box or am I restricted to offices close to me? (See below)
Right now, we have to bring up the guide, hit 'favorites', get taken back to the beginning of the favorites channel list, etc. etc. We'd also like to schedule our dvr from the internet like we were told we'd be able to do when we signed up...
Thought this should be an easy fix. Ask TWC for a new box. Main tech support sent me to my local office and told me to ask for a Cisco or Samsung box. He said he'd "put both boxes on hold for me for 5 days at that office." Arrive at local office, they say they can only support Motorola, and they have absolutely no boxes that will support the software I want.
The worst part... Well, "we had them a few months ago, but now we're out and newer ones may be out in a few months". No, there's no wait list. Insult to injury, I THINK they do have boxes with the software I want, but they are only giving them to whole house customers. Sigh... The guy told me I need to wait for a DCX3400-M to come out. Any suggestions?? Thanks. |