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Robert4
Premium Member
join:2002-03-11
St John'S, NL

Robert4

Premium Member

[Serious] Telus Cell Network Down

In case you are cursing at your phone like I was.

twizlar
I dont think so.
Premium Member
join:2003-12-24
Brantford, ON

twizlar

Premium Member

Nationwide outage apparently, we have been down since around 2:50pm EST.
nster
join:2013-12-15
H4P

nster to Robert4

Member

to Robert4
oh it seems its coming back slowly

elwoodblues
Elwood Blues
Premium Member
join:2006-08-30
Somewhere in

elwoodblues to Robert4

Premium Member

to Robert4
Confirmed and I'm near Pearson in Toronto.

LazMan
Premium Member
join:2003-03-26
Beverly Hills, CA

LazMan to Robert4

Premium Member

to Robert4
Confirmed by TELUS Twitter:

Retweeted by TELUS
TELUS Support @TELUSsupport 18m
TELUS customers are experiencing issues with their wireless voice service. We are working to get that fixed as soon as possible. Sorry.

nitzguy
Premium Member
join:2002-07-11
Sudbury, ON

nitzguy to Robert4

Premium Member

to Robert4
Seems to be unaffected up here...but then again Telus uses Bell's towers here in some sort of agreement...as I'm about to talk with mmy fiancee with no issues and she's with kodoo which I know is telus' value brand.

twizlar
I dont think so.
Premium Member
join:2003-12-24
Brantford, ON

twizlar

Premium Member

AFAIK, its an actual network issue and not an issue with the towers directly.

corster
Premium Member
join:2002-02-23
Oshawa, ON

corster to Robert4

Premium Member

to Robert4
I've got Koodo and haven't noticed anything, not that I've tried to use voice. Data works fine and that's all that really matters to me... my work phone is on Rogers so at least I have redundancy

BGB
Wants moar interwebz
Premium Member
join:2009-07-09
Waterloo, ON

BGB to Robert4

Premium Member

to Robert4
First Rogers, and then Telus. Are these guys too cheap to install redundant systems to prevent a failure that brings down the entire network?

TigerLord

join:2002-06-09
Canada

TigerLord to Robert4

to Robert4
My goodness. A company that apologizes. Is this the Fringe alternate universe?

LazMan
Premium Member
join:2003-03-26
Beverly Hills, CA

LazMan to BGB

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to BGB
said by BGB:

First Rogers, and then Telus. Are these guys too cheap to install redundant systems to prevent a failure that brings down the entire network?

Rogers problem was reportedly a software change that went bad - but it was automatically pushed out across the network before anyone noticed... But that's just rumour.

The TELUS problem? Far too early to guess...
HoboJ
join:2008-03-27
Cornwall, ON

HoboJ to Robert4

Member

to Robert4
We never lost anything Telus wise in the Corn.

BGB
Wants moar interwebz
Premium Member
join:2009-07-09
Waterloo, ON

BGB to LazMan

Premium Member

to LazMan
said by LazMan:

Rogers problem was reportedly a software change that went bad

Yea, but even these scenarios should have a minimum impact. You should not be applying a patch to a primary and backup system at the same time, because if the patch goes bad then you don't have the backup system to fall back to. As if they only applied it to one system, and it worked well then they can apply it to the backup system a day or two later.

LazMan
Premium Member
join:2003-03-26
Beverly Hills, CA

LazMan

Premium Member

There are some changes, like IP changes, call routing, SS7, etc; that are 'all or nothing' - they can't be phased in; rather must be cut over hard.

But they also should be thoroughly lab tested first, with a tested roll-back program in place, as well...

elwoodblues
Elwood Blues
Premium Member
join:2006-08-30
Somewhere in

elwoodblues to TigerLord

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to TigerLord
Telus has it's roots in Clearnet, which was extremely customer friendly

Last Parade
join:2002-10-07
Port Colborne, ON

Last Parade to Robert4

Member

to Robert4
Kind of a liability when you have a single point of failure for your entire network.

shaner
Premium Member
join:2000-10-04
Calgary, AB

shaner to Robert4

Premium Member

to Robert4
Everything was back to normal in an hour. I had one customer ask if something was going on.

BACONATOR26
Premium Member
join:2000-11-25
Nepean, ON

BACONATOR26 to Last Parade

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to Last Parade
said by Last Parade:

Kind of a liability when you have a single point of failure for your entire network.

Since Rogers, Bell and Telus rarely use SLAs on public networks, it's not an issue. All Rogers got for their outage was a few articles and several threats of cancellations, yet they still have over 9 million wireless customers.
Tig
join:2006-06-29
Carrying Place, ON

3 edits

Tig to Robert4

Member

to Robert4
Not sure if it was nationwide, but it did hit the population centers. I had trouble around 4 PM with my (Koodo) data connection. By the time I rebooted the phone, all was well again.
»canadianoutages.com/status/telus
Change gone bad scenario seems odd. Tellus is very disciplined in their change management. I'd expect Any changes to be implemented midnight Pacific time on a Weekend.

FaxCap
join:2002-05-25
Surrey, BC

FaxCap to Robert4

Member

to Robert4
Did you notice Rogers and Bell both had trouble at the same time?

FaxCap