dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
928
share rss forum feed


Ejj

@myvzw.com

Setting up internet on upvel UR-354AN4G modem router

I just signed up for century link and it was supposed to go active today and I set up my upvel modem router to the best of my ability and nothing is working. The router is fine but it isn't getting a DSL connection. The DSL light just blinks and the modem instructions say it should stay solid after one minute. Any suggestions?


Ken1943

join:2001-12-30
Denver, CO

Their "today" can be 48 hours long.


upvel

join:2014-02-11
Baldwin Park, CA

1 edit
reply to Ejj

Please make sure that they signed you up for ADSL and not VDSL. In case you have a VDSL connection you will need to get a different modem router.

If you do have ADSL: Try different phone outlets in your home. Also try removing the ADSL splitter, or try using a different phone cable to eliminate any connectivity issues.

Still no result, call Century Link, and ask them to perform a remote line check, or even better have them come out to your house and test the line.

You can also call upvel support at (855) 488-7835 or email them at support@upvel.com


Midniteoyl

join:2013-11-22
Knox, IN
kudos:1
reply to Ejj

Did you get instructions on how to configure the connection (VCI/VPI, connection type, etc)?


gapmn

join:2013-11-10
Saint Paul, MN
reply to Ken1943

I would say its the router. Every time I had internet upgraded or installed, it was always done on time. Now, service calls can get dicey.


CenturyLink
VIP
join:2009-03-09
Boise, ID
kudos:7
reply to Ejj

Hey there, our team can help configure your modem settings. Email us at TalkToUs@centurylink.com with your account information. For immediate assistance you can reach our technical specialists at 8002477285.
Thanks, ^AshleyKay



Ejj

@myvzw.com
reply to upvel

Sorry. Crazy week. Thanks for your help! So I called the number that one of you provided for century link and I found out that I have ADSL2+ so it should be compatible. I should have mentioned this before also; I live in a basement apartment of a house and the tech support thinks that the only phone jack I have in the apartment isn't set up for internet and wants me to contact my landlord. That seems kind of logical to me. Is that something I could fix on my own with the landlords permission?


upvel

join:2014-02-11
Baldwin Park, CA

Centurylink tech support is most likely correct in that the phone line is not correctly wired. Someone needs to come out there and test the phone jack. Please check with your landlord as he is responsible for internal wiring in the building.

for any additional questions or support please contact us at
(855) 488-7835 or email support@upvel.com


Midniteoyl

join:2013-11-22
Knox, IN
kudos:1
reply to Ejj

Easy enough to check.. hook your modem up at the NID and test.



Ejj

@qwest.net

Hey so how do I hook up the modem to the NID? Should there be a jack to plug into or what would I need? I'm pretty inexperienced with these type of things



TAZ

join:2014-01-03
Tucson, AZ
kudos:3

Yes, on a modern NID there's a flat-head screw to open it. Unscrew it and there's a phone jack in there. Unplug the cable connected to it (that cable connects to your inside wiring) and plug the modem in. Once you're done, just connect the cable back and screw it closed.

If you have one of those old Bell System-era things we've seen in a few threads, you'll want to call CL and ask for a new NID with test jack to be installed.



Ejj

@qwest.net
reply to Ejj

So it was the house wiring which was the problem. A century link technician came and helped us fix it. We ran a cable right to the NID box from a window and we are up and running now. Thanks for the help everyone!