said by TAZ:Comcast hired them and they show up in a truck that says Comcast and represent Comcast. The customer pays Comcast, therefore Comcast is the responsible party.
actually FWIW in my area, most of the techs i've seen aren't in Comcast "marked" trucks, but logo'd with whatever the local tech company is. As well, i've had an equal amount of screw-ups from contractors as from "official" Comcast labeled techs, so it's certainly no guarantee.
say that the CSR inputs a service call, gives the correct contact number to the contractor, does everything by the book. The witching hour rolls around, and the contractor decides to go shag his girlfriend instead of showing up. Is that "Comcast Corporation's" fault or "Jerry's Cable Installer Contractor"'s fault? The contractor. But with a sprawling corp like Comcast, stuff falls through the cracks like this.
Almost makes me wish we had more competition
