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Nth

join:2003-12-10
Highlands, NC

West NC Needs Upgrades!

Looks like some of us over in the Western NC need some upgrades Frontier. My current 6Mbps service runs around 1.5-2Mbps during the evening hours.

1 1 ms 1 ms 1 ms dslrouter.netgear.com [192.168.254.254]
2 40 ms 104 ms 132 ms drr01.sylv.nc.frontiernet.net [74.42.148.121]
3 169 ms 137 ms 133 ms ge--6-3-1---0.arr01.drhm.nc.frontiernet.net [50.
52.128.77]
4 195 ms 144 ms 118 ms xe--3-2-0---0.cor02.atln.ga.frontiernet.net [74.
40.1.73]
5 216 ms 153 ms 160 ms ae0---0.cbr01.atln.ga.frontiernet.net [74.40.2.8
2]
6 203 ms 262 ms 258 ms ae51.edge1.Atlanta4.Level3.net [4.53.232.33]
7 230 ms 205 ms 238 ms vlan51.ebr1.Atlanta2.Level3.net [4.69.150.62]
8 185 ms 187 ms 150 ms ae-104-3504.edge5.Atlanta2.Level3.net [4.69.159.
45]
9 218 ms 190 ms 264 ms b.resolvers.Level3.net [4.2.2.2]


SingeMagique

join:2014-01-17

Welcome to Frontier's "High-speed" Internet! I'm in SE Ohio and have 12mbps bonded service. I only get 1-3mbps from ~7PM-11PM every evening, which means each of my 6mbps lines are only getting 0.5-1.5mbps.

My pings are typically 80ms in the evenings but I get a nice 1.5-3% packet loss that makes up for it. It's ludicrous really because my only choices are Frontier and satellite. I've seriously been considering dropping my DSL altogether and using 4G access on my phone for internet.



Hank
Searching for a new Frontier
Premium
join:2002-05-21
Burlington, WV
kudos:2
reply to Nth

Your problem appears to be your entry point, the next hop. I would check with your local office maybe they can move you to a different port.


lymelizzard

join:2004-02-28
Robbinsville, NC
reply to Nth

Rick, it's not just you. Here's some stats from a county over.

1 1 ms 1 ms 1 ms 192.168.0.1
2 290 ms 259 ms 263 ms drr01.sylv.nc.frontiernet.net [74.42.148.121]
3 288 ms 325 ms 322 ms ge--6-3-0---0.arr01.drhm.nc.frontiernet.net [50.
52.128.73]
4 314 ms 321 ms 324 ms xe--3-2-0---0.cor02.atln.ga.frontiernet.net [74.
40.1.73]
5 182 ms 130 ms 52 ms ae0---0.cbr01.atln.ga.frontiernet.net [74.40.2.8
2]
6 239 ms 255 ms 259 ms ae51.edge1.Atlanta4.Level3.net [4.53.232.33]
7 285 ms 297 ms 296 ms vlan51.ebr1.Atlanta2.Level3.net [4.69.150.62]
8 316 ms 303 ms 383 ms ae-102-3502.edge5.Atlanta2.Level3.net [4.69.159.
37]
9 349 ms 346 ms 319 ms b.resolvers.Level3.net [4.2.2.2]


Nth

join:2003-12-10
Highlands, NC

Yes,
Looks like we have some problems with some aggregation points. I'm not sure if its the actual DSLAM backhaul's or a multiplex point as everyone in our region is routed into Sylva. From there it leaves on a 1GigE link to Raleigh where it aggregates into a 10GigE link.

ge--6-3-0---0.arr01.drhm.nc.frontiernet.net [50.52.128.73] (1GigE)
xe--3-2-0---0.cor02.atln.ga.frontiernet.net [74.40.1.73] (10GigE)

Looks like our 1Gig ports are on the same router just different interfaces, hence "ge-6-3-0 vs ge-6-3-1". If that is the case it would indicate that Frontier has multiple 1GigE links out of Sylva as well as the /30 subnets are back to back subnets " .72/30 .76/30" Which to me if the case is true, I would have port channeled the two 1GigE's and saved a subnet. Although they could be using some sort of route-map to traffic engineer, so to each his/her own. I just wish they would fix some of the last mile backhaul. My CO even has fiber running into to it, so I would think the lowest link out would be OC3 (155Mbps) although I have seen DS3 (45Mbps) over fiber. If connections stay like this too long I may have to break down and buy a reel of Fiber (@ $0.16/ft :/ ) and have my guys overlash some to my house, but I would be a waist since I'm not sure if I will be here 2 years down the road.

** Cable stops about 1500ft from my house, and since we run a fiber to feeder network running only 3 actives per node its too far to extended the cable and why buy coax for that distance when its twice the cost of fiber **


stydolph9

join:2011-08-06
reply to Nth

Mitchell county/Bakersville are just got upgraded. I had 3Mbps and had some issues as you, where my download speeds would drop to less than 1Mbps in the evenings. I would email AskFrontier@ftr.com and inquire about the slow speeds in the evening like I did back in April of last year. For whatever reason, whoever you talk to through email can get more info on upgrades (they also gave me 2 months of free service), and I even got a call from the regional manager. Their upgrade plans slipped by about 5 months, but it went through this Jan, and I was able to upgrade to 12/1 and I no longer suffer the slowdown in the evenings.


FTR Tech

join:2013-02-12
reply to Nth

Rick89 and lymelizzard,

I am sorry to hear that you are having speed issues. Please call our Internet Help desk at your earliest convenience so that we can get this resolved. We are available 24/7 at 800-239-4430.

Sincerely,

Frontier Tech


FTR Tech

join:2013-02-12

1 edit
reply to Nth

Singe,

I am sorry to hear of the issues you are describing. In order to resolve your issue as quickly as possible would you please give us a call when you are experiencing the problem so that we can run troubleshooting when you are actually experiencing the issue. This will enable us to resolve the problem quickly. We are available 24/7 at 1-800-239-4430.

Sincerely,

FrontierTech


Nth

join:2003-12-10
Highlands, NC

I have already called in. Of course the typical answer was your connected at full speed. Of course I'm connected at at full speed, my DSL modem and DSLAM sync just fine. I did get a hold of someone who actually looked into the issue and said that there was a congested aggregation point with no word on upgrades


stydolph9

join:2011-08-06

Why I suggested you email them at the email I listed. You will not for the most part get anywhere with telephone support. Email is definitely the way to go from my experience. Over the 6 months or so I talked to Frontier about the issues I talked to the same person every single time. (This helps)


Nth

join:2003-12-10
Highlands, NC

Click for full size
Email already on the way.
----------------------------------------

Image above shows why most people go with cable if it is an options and support / service isn't horrid. This is a cutout of a network map of a system I admin. Each node / router is linked via 10Gbps to make sure our Access / Core network has the backhaul for each city / town. *Note this snapshot was taken at 9pm EST for peak hour usage, and we have packages over 100Mbps

MDrules

join:2014-02-24
Fort Wayne, IN
reply to Nth

"If that is the case it would indicate that Frontier has multiple 1GigE links out of Sylva as well as the /30 subnets are back to back subnets " .72/30 .76/30" Which to me if the case is true, I would have port channeled the two 1GigE's and saved a subnet"

The equipment doesn't support it.


Nth

join:2003-12-10
Highlands, NC

Ah well thats understandable. Would be aware of any upgrades going through the Franklin, NC area?