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EGeezer
Premium
join:2002-08-04
Midwest
kudos:8
Reviews:
·Callcentric

1 recommendation

Capital One's new privacy stew

Their new cardholder agreement allows them to visit you at work or home, spoof caller ID. Creepy at best

The company recently sent a contract update to cardholders that makes clear it can drop by any time it pleases. The update specifies that "we may contact you in any manner we choose" and that such contacts can include calls, emails, texts, faxes or a "personal visit. ... We may modify or suppress caller ID and similar services and identify ourselves on these services in any manner we choose."

»www.latimes.com/business/la-fi-l ··· tiQppnio
--
»www.flickr.com/photos/egeezer/

GuruGuy

join:2002-12-16
Atlanta, GA
said by EGeezer:

Their new cardholder agreement allows them to visit you at work or home, spoof caller ID. Creepy at best

The company recently sent a contract update to cardholders that makes clear it can drop by any time it pleases. The update specifies that "we may contact you in any manner we choose" and that such contacts can include calls, emails, texts, faxes or a "personal visit. ... We may modify or suppress caller ID and similar services and identify ourselves on these services in any manner we choose."

»www.latimes.com/business/la-fi-l ··· tiQppnio

I think that regardless of what their new agreement states, the Fair Debt Collection Practices Act states otherwise and there are very strict limits on how a debt can be attempted to be collected.
--
GuruGuy


carpetshark3
Premium
join:2004-02-12
Idledale, CO
Reviews:
·CenturyLink
Does it have to be debt collection? Suppose you are paying for ammo, porn, or gambling, anything Capital One considers risky. You are not in debt, but a credit risk.

A larger mortgage, second mortgage might also bring a visit. Still no debt, just risk.

TheWiseGuy
Dog And Butterfly
Premium,MVM
join:2002-07-04
East Stroudsburg, PA
kudos:3
Well if you read the article, Capital One says they only use it in the case of repossessing a large purchase, such as a snowmobile.

said by latimes article :

"Capital One does not visit our cardholders, nor do we send debt collectors to their homes or work," Girardo said.

The exception to that, she said, is when it comes to big-ticket sporting goods. Cap One has partnerships with makers of gear like Jet Skis and Snowmobiles.

"As a last resort, we may go to a customer's home after appropriate notification if it becomes necessary to repossess the sports vehicle," Girardo said.

Obviously there are laws regarding repossession and they would still have to obey the law, just as they would have to obey any credit collection law.
--
Warning, If you post nonsense and use misinformation and are here to argue based on those methods, you will be put on ignore.


beck
Premium,MVM
join:2002-01-29
On The Road
kudos:1
Reviews:
·Stablehost.com
reply to EGeezer
Sounds like the mafia to me. And if people have a large balance that they can't pay off right now, they have no choice on "accepting" this change in terms. If they make a payment, they are accepting it.

I've never had a Capital One card and now for sure will never.
--
Are YOU just a turkey voting for xmas?


Blackbird
Built for Speed
Premium
join:2005-01-14
Fort Wayne, IN
kudos:3
Reviews:
·Frontier Communi..

1 recommendation

reply to EGeezer
quote:
... Pam Girardo, a company spokeswoman, told me that Cap One isn't quite as much like Glenn Close in "Fatal Attraction" as the company's contract lingo might suggest.

"Capital One does not visit our cardholders, nor do we send debt collectors to their homes or work," Girardo said.
...
"Actually, we want our calls to display as Capital One on caller ID, and that's the way they are programmed," she replied. "However, some local phone exchanges may display our number differently. This is beyond our control, and we want our cardholders to be aware of that potential occurrence."...
And the debt-collection companies retained (not necessarily "sent") by Cap One? With the card agreement's wording in hand, will they take the same "high ground" attitude as Ms.Girardo? I think not... and it's those sharks that always are and will be the most obnoxious-behaving. Laws to the contrary must first be enforced... and that's not always as easy as it might seem, particularly before irreversible damage is done to a reputation or a job.

If Cap One meant the wording differently, they should have worded it differently - they certainly have enough "experts"...
--
The American Republic will endure until the day Congress discovers that it can bribe the public with the public's money. -- A. de Tocqueville


lordpuffer
RIP lil
Premium
join:2004-09-19
Rio Rancho, NM
kudos:2
Reviews:
·CableOne
reply to EGeezer
I have a Capital One card with a small credit limit. I'm never going to ask for a line increase, just in case.
--
Hillary In 2016 - Any Tea Left Will Have Rotted By Then


DownTheShore
RIP tmpchaos
Premium
join:2003-12-02
Beautiful NJ
kudos:14
reply to EGeezer
Capitol One is not a very customer-friendly organization - no matter what their ads and commercials try to portray.


Booost

@151.190.40.x

1 recommendation

reply to TheWiseGuy
said by TheWiseGuy:

Obviously there are laws regarding repossession and they would still have to obey the law, just as they would have to obey any credit collection law.

Ha, ha, as if banks never, ever break the law. Just look at the stories of banks that have repossessed houses that didn't even have mortgages!


Booost

@151.190.40.x

3 recommendations

reply to TheWiseGuy
said by TheWiseGuy:

Well if you read the article, Capital One says they only use it in the case of repossessing a large purchase, such as a snowmobile.

Except that credit card debt is unsecured debt, and the credit card company has no right to repossess any merchandise.

TheWiseGuy
Dog And Butterfly
Premium,MVM
join:2002-07-04
East Stroudsburg, PA
kudos:3
I did not say I approved or disapproved of the TOS or the actions.

All I did was point out to the poster who thought that it might be for something other then debt collection Capital One's reply.

You certainly can, if you want, believe they will be able to violate your rights more by adding it to the TOS. Personally I've never believed that a TOS allowed anyone to violate the law, and if they were going to violate the law, they could do it anyway.
--
Warning, If you post nonsense and use misinformation and are here to argue based on those methods, you will be put on ignore.

GuruGuy

join:2002-12-16
Atlanta, GA
reply to Booost
said by Booost :

said by TheWiseGuy:

Well if you read the article, Capital One says they only use it in the case of repossessing a large purchase, such as a snowmobile.

Except that credit card debt is unsecured debt, and the credit card company has no right to repossess any merchandise.

Exactly. FDCPA applies regardless of their insane TOS. Federal law overrides.
--
GuruGuy

TheWiseGuy
Dog And Butterfly
Premium,MVM
join:2002-07-04
East Stroudsburg, PA
kudos:3

1 edit
Just to give an example of how they might use this clause. I am not saying I support it.

If a purchaser bought a snowmobile and agreed to 10 payments by credit card and did not make the final 5 payments, the vendor, or Capital One as the vendors Agent, could go through the motions in the state to legally repossess the SnowMobile. Once they did have the legal right, if the vendor had an agreement for Capital One to act as its agent, Capital One or an agent of Capital One could legally repossess the SnowMobile.

Edit, you also might read for info on credit cards where even non installment purchases could be repossessed

»www.creditcards.com/credit-card- ··· 1276.php

»classroom.synonym.com/can-televi ··· 114.html

--
Warning, If you post nonsense and use misinformation and are here to argue based on those methods, you will be put on ignore.


cableties
Premium
join:2005-01-27

1 edit

1 recommendation

reply to EGeezer
-censored- Capital One.
--
Splat


jaykaykay
4 Ever Young
Premium,MVM
join:2000-04-13
USA
kudos:24
Reviews:
·Cox HSI
·Speakeasy

1 recommendation

reply to EGeezer
Know your rights...

»www.creditcards.com/credit-card- ··· 6000.php

Repossession is guided by each state, I believe. I still feel that Capitol One is out of their minds stating what they have. They can contact anyone in any legal manner they choose. They certainly over stated their rights, IMHO.

PX Eliezer
Premium
join:2013-03-10
Graustark
kudos:7
Reviews:
·localphone.com
·Callcentric
·Optimum Voice
·callwithus

1 recommendation

reply to EGeezer
[Capital One]

What's in your wallet?
What's in your rectum?
We're Capital One!
We'll come and check em!

Caller ID spoofing
Barred by US law?
We don't care
We say Haw Haw!

Our 'interest' is compounded
If you raise our suspicions.
We'll come to your block
And do some snoopy fishin'.

What's in your wallet?
What's in your rectum?
We're Capital One!
We'll come and check em!


dandelion
Premium,MVM
join:2003-04-29
Germantown, TN
kudos:5

1 recommendation

reply to EGeezer
Switch credit cards.. surely others would like to keep their customers?

Mele20
Premium
join:2001-06-05
Hilo, HI
kudos:5
reply to EGeezer
If you want to complain about shoddy bank practices Chase is the worst of all. Capital One is fine in my experience. Capital One has treated me very fairly over many years. Chase, on the other hand, tried to pull extremely illegal moves a few years against a large number of its credit card holders (including me) simply because they believed the contract they had with Chase was binding. It turned out that the New York state attorney general sued them on several counts and won. Capital One could have followed in Chase's footsteps but they did not with the same type of contract nor did AT&T (Citibank). Only Chase figured they were so large they could get away with totally ignoring the law but they couldn't either.

I have a new Capital One card. It's gonna be my best cash rewards card as Discover has gotten lukewarm in this area. Capital One sent me tons of information connected to the new card and I read most of it but I didn't notice that clause about calling me, etc. I had to read it after I saw this thread. I HATE caller ID and think it should be banned by law in the USA. I don't have it and it has cost me some friends because I have a unlisted, unpublished phone number and I block caller ID when I call someone so there are friends I can no longer call. As far as a business calling me, I answer all calls except when I have the ringer turned off and I do not have an answering machine.

Anyhow, I think I have a great card with a year's free interest, a high credit limit, 1.5% cash back on everything (no strings like Discover has on how you redeem the cashback), and I already earned the $100 cash back bonus, plus $15 more, and I have a year to pay the loan back with no interest! Plus, this card has a lot of perks that I have on no other card.
--
When governments fear people, there is liberty. When the people fear the government, there is tyranny. Thomas Jefferson


Big_Tom

@cox.net
I have a Capital One card and found this posted when I checked my account today.

"You may have heard there is language in our customer agreements stating we could potentially make “personal visits” to our customers.

As much as we would like to get to know each of our customers better, we don’t visit our customers at their homes or workplaces to discuss their credit card debt—ever. We never will and apologize if we ever made you think we might.

And if we need to call you—rest assured—we will never claim to be anyone other than Capital One when we make those phone calls.

Finally, we are reviewing our customer agreements to ensure we use language that more clearly represents our intentions. We can do better."

monicakm

join:2005-03-12
Grand Saline, TX
So if they would never ever do such a thing, why is it in the latest TOS? Are they leaving themselves an out? I'm very disappointed in them if this is the case. I think a letter to corporate is forthcoming!
Cap One is the only credit card we use and the balance is paid off each month. I have found them very accommodating, friendly, knowledgeable (once you get an American based supervisor). We've been with them for 20 years and maybe I'm fooling myself but I'd like to think we have a good business relationship. I guess if I defaulted on my debt I'd see just how good our "relationship" is I miss the good ol' days.