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satow

join:2014-02-21
USA

[DSL] Just subscribed to DSL Extreme

I am currently a PacBell DSL customer, I have been for over 12 years. I have had nothing but trouble with them, especially when it takes hours for them to help me configure the DSL router and speed issues.
When I first had it installed, I bought an previously owned house which had over 20 phone jacks. The technician was great. He crawled under the house and installed a dedicated DSL line and jack for me so I didn't have to buy all these filters for each of the phone jack. I pay $75 per month for 6 static IP addresses. I ran servers at home which I accessed from work.
Everything was really great until the last few years. For some reason, my DSL modem died and I had to buy another one. PacBell told me that they only supported this certain brand. It was discontinued but I found one on ebay.
Anyways, after I replaced the modem, I lost all my static IP addresses even though they charge me for them. I had to shut down my servers.
Now the DSL is so slow that I can't even watch youtube videos. I know it isn't the line, because some days it was amazingly fast, while other days I couldn't even load the Google page in under 10 seconds.
So I am changing over to DSL Extreme. I am not sure what I am getting, I don't know PPPoE vs. ? But what I want is to have a DSL modem so I can connect my wireless router to it. That way I won't have to configure every single internet device in my home. I got the confirmation for my order, but I don't want it to be all screwed up. I've sent email via the web interface asking about this, but no one has replied yet. Is there someone here that can help?

satow

join:2014-02-21
USA
I wouldn't of changed if the service was good. I don't like changing unless I have to, but when company service gets this bad, you got to try something else.


NormanS
I gave her time to steal my mind away
Premium,MVM
join:2001-02-14
San Jose, CA
kudos:12
Reviews:
·SONIC.NET
·Pacific Bell - SBC
reply to satow
I haven't seen the "Pacific Bell" brand used in twelve years; since about this time in 2002, when SBC (which bought "The Pacific Telesis Group" in 1996) started sending bills under the "SBC" brand (I originally signed up for "Pacific Bell DSL Service" in February, 2001).

SBC supported a number of brands over the years; the best probably were the later Efficient/Siemens modems (SpeedStream 5100b/4100/4100b). Also several residential gateways; commonly Netopia/Motorola models.

When you lost the static IP addresses, you should have contacted support. When you had speed issues, as well.

AT&T has almost always used PPPoE; since they billed as "Pacific Bell", anyway. Only since introducing U-verse IPDSL service have they changed that.

So which modem did you get?
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum


dslx_nick
Premium,VIP
join:2011-12-24
Chatsworth, CA
kudos:28
Hi satow,

If you're getting a modem from us, I'm expecting it's going to be a Comtrend CT-5072T. Simple bridged modem. Connecting your router to it shouldn't be an issue, but if you're signed up for PPPoE then you'll want to go into the router and configure it with your DSL Extreme username and password - a relatively simple process, our Tier 2 techs should be able to help with that. Send me a PM with your account info, and I can have a tech give you a call to help out.

satow

join:2014-02-21
USA
reply to NormanS
Hi NormanS,

I got a blue Netopia box with a single wifi antenna. Doesn't have a model number and I can't remember what it is since it was a long time ago.

You signed up for PacBell DSL Service around the same time I did. I think I signed up in May or June, not sure.

The problems all started a few years ago. I called the old PacBell support number I had written down and it was no longer in service. Then I called ATT and the people there didn't know how to configure my modem.

After hours of trying to find someone to help, I got a phone number and after going through the gauntlet of 4or 5 people who sounded like offshore labor, I got a hold of a higher up and she helped me configure the modem to work. I told her that I had 6 static IP addresses, and she said that, that was fine.

Later on during the month, one by one, my statics started to fail. I call PacBell again, and they told me to contact billing. I called billing and they told me to contact support.

So, to make it short, I give up on PacBell DSL. Now it seems during the last few months they are sporadically cutting my bandwidth way down. I can't watch youtube videos without glitches. Sometimes it's so slow that it takes opening the Google page about 15 seconds to load. That is just poor quality service. I know it isn't my lines, because occasionally, it is very fast. It's only been lately, like that last few months, it has been happening.

I don't know if ATT has anything to do with it since they have been pushing hard with snail mail ads to subscribe to U-Verse.

I'm just glad to take the extra effort to move over to DSL Extreme. It sounds like they are very helpful, so I'm taking a chance here with them. I just hate the hassle of going through a gauntlet. It seems like all the technical support people just don't listen and make you go down a script they follow.

satow

join:2014-02-21
USA
reply to dslx_nick
I tried to send you a message by clicking on your name and avatar, but unfortunately since I'm a new member, the forum doesn't allow me to. How can I send you my account info?


dslx_nick
Premium,VIP
join:2011-12-24
Chatsworth, CA
kudos:28
Huh, really? I wasn't aware there was a 'waiting period'. Let me try sending you a PM, maybe it'll let you reply to it.


sashwa
Premium,Mod
join:2001-01-29
Alcatraz
kudos:17

1 recommendation

As long as satow clicks on reply to your IM Nick, they should be able to reply to your IM to them. After about 8 hours he will be able to send IMs on his own. In the mean time, new members are only able to reply to IMs they receive.


dslx_nick
Premium,VIP
join:2011-12-24
Chatsworth, CA
kudos:28
Good to know, thanks!

satow

join:2014-02-21
USA
reply to satow
Ok! I got the DSL modem today. Installed it. Connect my D-link router. Reconfigured it to PPPoE with username and password. Now I am back on line. Speed is much faster and video playback is pretty smooth with occasional pauses.

I subscribed for 1500dl/384ul.

I went to speedtest.org and ran five tests, with a PPoE configured laptop connected directly into the DSL modem. Here are the results:

dl/ul in Mb/s
---------------
0.998/0.371
1.01/0.390
0.911/0.402
0.888/0.440
0.923/0.445

It is noticeably faster than my Pacbell DSL, but wondering if I could get closer to the optimal theoretical of 1500/384 or 1.5/.384 It looks like my upload speeds are pretty good.

I am running the speedtest again while composing this post. This time, I am using a computer that is going through my PPPoE configured D-link wireless router that is connected to the DSL modem. I got:

dl/ul in Mb/s
---------------
1.20/0.012
0.988/0.356
1.13/0.334

My question is whether or not these numbers are pretty good, oh and whether my speed will improve over the next few weeks.


dslx_nick
Premium,VIP
join:2011-12-24
Chatsworth, CA
kudos:28

1 recommendation

I ran some line tests, and it looks like the line is running clean (no code violations or errors), but the physical sync rate is capping out at about 1000 rather than 1500. Unfortunately, that most likely means that the outside phone cable is too long to consistently get higher speeds. Before we assume that, however, I would suggest doing some further testing and troubleshooting; I'll have a tech give you a call to assist with such.

satow

join:2014-02-21
USA
Thanks Nick! Your awesome help and service is totally appreciated!

satow

join:2014-02-21
USA

1 edit
reply to satow
Well it slowed down. When I first subscribed, my line speed was pretty good. Now I am starting to see it slow down again. What's up with that? It takes 5 minutes to load the speedtest.org page. Then it is so slow that it say "no server available"

I am really disappointed.


NormanS
I gave her time to steal my mind away
Premium,MVM
join:2001-02-14
San Jose, CA
kudos:12
Reviews:
·SONIC.NET
·Pacific Bell - SBC
reply to satow
said by satow:

My question is whether or not these numbers are pretty good, oh and whether my speed will improve over the next few weeks.

On an ATTIS (AT&T Internet Services circuit (it hasn't been "PacBell" in twelve years), they would set the profile at 1536d/384u; and, allowing for the ATM/PPPoE overhead, you would expect a speed test of ~1300d/325d.

Here is a screen shot from my 1536/384 days, when the service was SBC (successor to PacBell):

1536/384 line stats.


Note that the SN Margin is 12.0 dB, while the Attenuation is 46 dB. Those numbers are controlled, for the most part, by the condition and length of the copper. My numbers were on a 9,156 foot loop, and allowed a speed upgrade to 3008d/512u. You trade margin for speed; but at 3008/512, my margin was still a double digit 11.0 dB. You would like the margin to be at least 9.0 dB on an ADSL line for best results. There could still be line issues which need to be resolved, so keep working with the techs.

P.S. Those stats are where AT&T would set the profile; DSLX obviously has different profile settings.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum


dslx_nick
Premium,VIP
join:2011-12-24
Chatsworth, CA
kudos:28
Unfortunately, I don't have enough information yet to determine why your speed slowed down there then; I've been checking your line periodically throughout today and the readings have been largely consistent from what I saw earlier.

Do the speeds still seem slow now? When (as precisely as you can recall) did you notice the speed seemed to slow down?

One test that may prove useful is to try running a traceroute. Go to Start -> Run (or click in the search box) -> type CMD and hit Enter (alternately, you can go to Start -> All Programs -> Accessories -> Command Prompt). Then type "tracert google.com" (or some other website, such as speedtest.net, speedtest.org, etc.). If you do this when the connection is working fine, and again when the connection is having trouble, and then send me the results, I can compare them and get a better idea of where and why the slowdown may be occurring.

satow

join:2014-02-21
USA
Hi Nick,

Thanks for the quick reply.

During and just after the switch over, it was running about 1.0 mbt/s d/l, then yesterday, it dropped down in speed pretty hard.

Takes a long time even to get to google.com. I ran the traceroute command and piped it into a text file.

c:\users\satow>tracert google.com > traceroute.txt

Here is a copy of the results:

Tracing route to google.com [74.125.226.98]
over a maximum of 30 hops:

1 2330 ms 2527 ms 2851 ms adsl-99-104-227-254.dsl.pltn13.sbcglobal.net [99.104.227.254]
2 2890 ms 2018 ms 2419 ms 12.83.85.45
3 2747 ms 2193 ms 2314 ms 12.122.137.181
4 2642 ms 1790 ms 2295 ms 12.250.31.10
5 * 2299 ms 2083 ms 216.239.49.170
6 2398 ms 1753 ms 2079 ms 209.85.250.63
7 2929 ms 2203 ms 2053 ms 216.239.46.212
8 2838 ms 2419 ms 2901 ms 216.239.46.53
9 2920 ms 2003 ms 2147 ms 209.85.248.215
10 2719 ms 2945 ms 1947 ms 216.239.46.161
11 1752 ms 2230 ms * 209.85.250.207
12 1771 ms 858 ms 784 ms yyz08s13-in-f2.1e100.net [74.125.226.98]

Trace complete.


satow

join:2014-02-21
USA
reply to NormanS
Thanks Norman. Since I switched over to DSLExtreme would they be able to modify the line settings? I don't see any harm in trying to set the modem speed higher, until the margin drops down.


dslx_nick
Premium,VIP
join:2011-12-24
Chatsworth, CA
kudos:28
Unfortunately we can't really play with the line settings too much (at least, not on our traditional DSL offerings; we have much more control with Fusion), but it doesn't look like a line issue anyways, as we discussed. Definitely interested to see if the same consistently-high times remain with router bypassed.


NormanS
I gave her time to steal my mind away
Premium,MVM
join:2001-02-14
San Jose, CA
kudos:12
Reviews:
·SONIC.NET
·Pacific Bell - SBC
reply to satow
dslx_nick See Profile says your profile has sync at 1000 instead of the 1500 expected. DSL is adaptive, and will train up, or down, based on exchange between the modem and the DSLAM. Trying to squeeze out more speed likely will cause instability. I don't see any Attenuation in your stats; but lower is better. My stats show 46 dB Attenuation at 9,156 feet. If your Attenuation is greater than 55 dB, you are probably at the limit for your loop length.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

satow

join:2014-02-21
USA
reply to satow
Thanks for the call Nick! And for the good ideas!

I just ran a traceroute with my laptop directly connected to the DSL modem.

Here is the results I got:

Tracing route to google.com [74.125.225.5]
over a maximum of 30 hops:

1 58 ms 59 ms 57 ms adsl-99-153-219-254.dsl.pltn13.sbcglobal.net [99.153.219.254]
2 58 ms 59 ms 59 ms 12.83.85.33
3 60 ms 131 ms 137 ms 12.122.137.181
4 * * * Request timed out.
5 81 ms 103 ms 67 ms 216.239.49.168
6 98 ms 61 ms 59 ms 209.85.250.60
7 110 ms 109 ms 109 ms 216.239.46.212
8 108 ms 109 ms 109 ms 72.14.239.48
9 110 ms 107 ms 111 ms 209.85.241.23
10 107 ms 109 ms 109 ms 209.85.254.239
11 107 ms 109 ms 107 ms 72.14.237.109
12 105 ms 111 ms 107 ms ord08s12-in-f5.1e100.net [74.125.225.5]

Trace complete.

satow

join:2014-02-21
USA
reply to satow
I examined my DIR-655 router. I noticed the firmware being at v.1.34 so I downloaded the latest v.1.37. I saved the router configuration to a file and upgraded the firmware. Afterwards I restored the configuration.

I ran another traceroute test from the computer I used before, (where the results were slow). Here are the results:

Tracing route to google.com [173.194.46.35]
over a maximum of 30 hops:

1 1482 ms 1439 ms 1609 ms adsl-99-146-3-254.dsl.pltn13.sbcglobal.net [99.146.3.254]
2 1890 ms 2096 ms 2499 ms 12.83.85.33
3 2418 ms 2867 ms 2779 ms 12.122.137.181
4 717 ms 921 ms 1141 ms 12.250.31.10
5 2697 ms 2817 ms 2811 ms 216.239.49.168
6 475 ms 497 ms 517 ms 209.85.250.60
7 1724 ms 1951 ms 2077 ms 216.239.46.212
8 2691 ms 2371 ms 2899 ms 72.14.239.48
9 2189 ms 2301 ms 2563 ms 209.85.241.23
10 2280 ms 2358 ms 2706 ms 209.85.254.239
11 665 ms 687 ms 731 ms 209.85.243.53
12 1856 ms 2239 ms 2749 ms ord08s10-in-f3.1e100.net [173.194.46.35]

Trace complete.

So the newer firmware seemed to improve the speed. Not sure if the case, but it seems a little better.

satow

join:2014-02-21
USA
reply to NormanS
Thanks for the followup Norman!

satow

join:2014-02-21
USA
reply to NormanS
Here's another traceroute test after the new firmware install on my router. This time to youtube, which is now so slow I can't watch videos.

Tracing route to youtube.com [74.125.239.103]
over a maximum of 30 hops:

1 * 2158 ms 2063 ms adsl-99-146-3-254.dsl.pltn13.sbcglobal.net [99.146.3.254]
2 2285 ms 1533 ms 956 ms 12.83.85.45
3 2489 ms 2761 ms 2486 ms 12.122.137.181
4 2861 ms 2739 ms * 12.250.31.10
5 1830 ms 2159 ms 2389 ms 216.239.49.170
6 1695 ms 1533 ms 1781 ms 66.249.95.29
7 2599 ms 1509 ms 1847 ms nuq05s01-in-f7.1e100.net [74.125.239.103]

Trace complete.

satow

join:2014-02-21
USA
reply to satow
Click for full size
speed test
I ran the DSL Extreme speedtest and added it as an attachment here.

STL_TOM

join:2013-12-12
USA
reply to satow
Satow, have you tried taking the router out of the equation and running speed tests with the modem going directly to the computer? I had a problem a while back where an old Linksys router was creating a bottleneck and really reducing my speed.


dslx_nick
Premium,VIP
join:2011-12-24
Chatsworth, CA
kudos:28
reply to satow
I think you and STL_TOM are on the right track - running the tracert on the laptop with the router bypassed entirely led to much more normal tracert results, so I expect a speedtest with router bypassed should also pan out as normal. I typically recommend using speedtest.net (it's been the most consistently reliable and accurate in my experience).

Also - is the laptop the same computer you're testing with the router? I'd definitely recommend repeating the same tests (tracert and speedtest) using the laptop behind the router (and with all other computers disconnected from the router), and then bypass the router and tracert/speedtest using that same laptop. If you are seeing full speeds on the laptop both with and without the router, then that would suggest it may actually be a problem with the other computer (like maybe a virus eating up bandwidth, or a malfunctioning firewall).

satow

join:2014-02-21
USA
I think it's my router. Regardless of what computer I am on or tablet, and regardless of what time of day, the connection is really slow. I'm going to buy an new router.

Thanks Nick!

satow

join:2014-02-21
USA
reply to STL_TOM
Yep. I connected my laptop directly to the DSL modem and posted the results earlier. It maybe my router....

satow

join:2014-02-21
USA
reply to dslx_nick
Hi Nick,

This is my laptop connected to the DSL modem directly:

Tracing route to google.com [74.125.225.5]
over a maximum of 30 hops:

1 58 ms 59 ms 57 ms adsl-99-153-219-254.dsl.pltn13.sbcglobal.net [99.153.219.254]
2 58 ms 59 ms 59 ms 12.83.85.33
3 60 ms 131 ms 137 ms 12.122.137.181
4 * * * Request timed out.
5 81 ms 103 ms 67 ms 216.239.49.168
6 98 ms 61 ms 59 ms 209.85.250.60
7 110 ms 109 ms 109 ms 216.239.46.212
8 108 ms 109 ms 109 ms 72.14.239.48
9 110 ms 107 ms 111 ms 209.85.241.23
10 107 ms 109 ms 109 ms 209.85.254.239
11 107 ms 109 ms 107 ms 72.14.237.109
12 105 ms 111 ms 107 ms ord08s12-in-f5.1e100.net [74.125.225.5]

Trace complete.

I'll run more of these tests while waiting for the new router to arrive.


dslx_nick
Premium,VIP
join:2011-12-24
Chatsworth, CA
kudos:28
Heh. Well, you can run more tracerts if you want, but so far it looks like we got what we needed - the times you're seeing now are much more typical and expected, so it does indeed look like a faulty router. I'd just leave the router disconnected for now, until you get the new one.