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Partyboy1080

join:2014-02-25
Purcell, OK

[Troubles] New router won't even connect.

Got a new f@st 1704n today, hooked it up perfectly as the so called "setup guide" said to. However the Internet light won't come on and when I went into the modem/router settings it stays on connecting.



Windstream
Premium,VIP
join:2009-03-31
Twinsburg, OH
kudos:38

Thank you for contacting Windstream about your service. We apologize for not seeing your post sooner and that you are having problems with the modem. If you would like us to investigate, please send us a PM with the phone number your DSL service is under or visit us at our Direct Support Forum »Windstream Direct. We'll take a look and be in touch.
Patricia
Support Specialist II
Broadband Tier II
--
We're here to help! wci.broadbandhelp@windstream.com


iowaboy
Premium
join:2004-02-28
Fairfield, IA

call in to tech support and they will have you going in no time. Not going to say what speeds you will end up with but the people I have called have been great except for one time.