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IowaCowboy
Lost in the Supermarket
Premium Member
join:2010-10-16
Springfield, MA

IowaCowboy

Premium Member

[Troubleshooting] Samsung Convoy II battery trouble

I have two Samsung Convoy II basic phones mom and grandma. Mom's phone has developed this issue when you hook it to the charger it says "unable to charge unsupported battery". It has the battery it that the phone came with. I'm wondering if it's a bad phone or a bad battery.

I don't know if I should drop $45 on a new battery or $250 on a new phone. If I buy the new battery and the phone still acts up then I'm out the $45 and I still have to buy a new phone.

It's in contract until July. I've decided I'm buying basic phones outright as the cost is minimal.

I did try switching the batteries between the phones and the problem goes away on both phones.

Hall
MVM
join:2000-04-28
Germantown, OH

Hall

MVM

said by IowaCowboy:

I did try switching the batteries between the phones and the problem goes away on both phones.

Seems as though the problem is solved.

IowaCowboy
Lost in the Supermarket
Premium Member
join:2010-10-16
Springfield, MA

IowaCowboy

Premium Member

One phone (mom's phone) gets way more use than grandma's phone.
rscalzo
join:2006-07-07
Epping, NH

rscalzo

Member

I don't know if I should drop $45 on a new battery
said by IowaCowboy:

One phone (mom's phone) gets way more use than grandma's phone.

I paid $12 shipped for a new oem battery for my wife's Convoy as few weeks ago on amazon.