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moomoocow
@135.0.119.x

moomoocow

Anon

Vmedia charges $149.95 to relocate the cable modem location.

I want to move the current cable modem to a new location within the same house in Hamilton region. Vmedia want to charge $149.95 for this service.

Does it have to be a Vmedia approve technician (Cogeco) that is able to do this? What's another alternative that is cheaper can you guys suggest?

»imgur.com/NbfoBcH

elwoodblues
Elwood Blues
Premium Member
join:2006-08-30
Somewhere in

elwoodblues

Premium Member

It's not Vmedia, it's COGECO charging that.
Why can't you move the modem yourself? It's not rocket science

hmm
@videotron.ca

hmm to moomoocow

Anon

to moomoocow
It's free here with Videotron.

@elwoodblues, that depends.

In Videotron-land many people have a locking ring on the cable connection to the modem. Or people know how to unlock the locking ring and do it themselves.

There are situations.

And of course there is a new cable run in the house (free here, or it's DIY), not free with videotron wholesalers.

Seems to me one might want to look at what Cogeco charges their own customers. Maybe it's free like Videotron and not free for any wholesalers.
hmm

hmm to moomoocow

Anon

to moomoocow
said by moomoocow :

1. Does it have to be a Vmedia approve technician (Cogeco) that is able to do this?
2. What's another alternative that is cheaper can you guys suggest?

1. No
2. Buy some cable (or use what you have) and do it yourself.
3. Or pay a jobber
4. Or pay Vmedia to get a cogeco tech to you.

Guspaz
Guspaz
MVM
join:2001-11-05
Montreal, QC

1 edit

Guspaz to moomoocow

MVM

to moomoocow
I believe Videotron locked the cable line to my Illico box. Which is going to be quite annoying if/when I try to move, since I own the Illico box. I'm not sure what the legal justification for locking down my personal property is...

plojo
join:2008-01-21
Longueuil, QC

plojo

Member

eBay --> catv security tool

TypeS
join:2012-12-17
London, ON

TypeS to moomoocow

Member

to moomoocow
Something seems quite off there about price you were quoted. I don't think Cogeco's cable install price is that high. Someone (VMedia or CIKtel) is tacking on some extra. Cogeco charges the TPIA $63.32 for the install.

Cogeco TPIA Tariff (Stated on page 43):
»www.cogeco.ca/export/sit ··· 6400.pdf

A cable modem relocate is basically a new install, tech comes out, asks where you want the modem.

In most homes, realistically, anyone can do this themselves. The tools to put compression ends on coax are cheap too if you need go get a custom length of coax cut.

Really comes down to if you don't want the hassle of doing it yourself are want it stapled in on floor boards (which you could yourself as well).

Rickkins
join:2004-04-05
Mtl, Canada

Rickkins

Member

Thieving bastards...

moomoocow
@135.0.119.x

moomoocow to TypeS

Anon

to TypeS
said by TypeS:

Something seems quite off there about price you were quoted. I don't think Cogeco's cable install price is that high. Someone (VMedia or CIKtel) is tacking on some extra. Cogeco charges the TPIA $63.32 for the install.

Cogeco TPIA Tariff (Stated on page 43):
»www.cogeco.ca/export/sit ··· 6400.pdf

A cable modem relocate is basically a new install, tech comes out, asks where you want the modem.

In most homes, realistically, anyone can do this themselves. The tools to put compression ends on coax are cheap too if you need go get a custom length of coax cut.

Really comes down to if you don't want the hassle of doing it yourself are want it stapled in on floor boards (which you could yourself as well).

Thank you for the documentation.

Is Vmedia supports outsourced? It seems like the representative does not communicate well in English.

I ask why the price is so high and this is the reply I got.

»imgur.com/iHQjDMJ

I did not ask for any of those extra services in my original inquiry. I only needed to move the modem.

Speaking of which, why would you need to reconfigure the modem and router if all you are doing is moving it to a different location in the house? I do not have Vbox service either.

How do I go about in finding a specialist who only does cable rewiring? I know that Vmedia does not have their own technicans, but do they not have access to Cogeco technicians at all?

TypeS
join:2012-12-17
London, ON

TypeS

Member

That may explain the price tag if that's everything that is done, although obviously not what you're asking for.

You should be able to request a re-installation, perhaps George can help you out.
yyzlhr
join:2012-09-03
Scarborough, ON

yyzlhr to Guspaz

Member

to Guspaz
What is the purpose of locking the cable?

hmm
@videotron.ca

hmm

Anon

With digital TV, nothing.

Prior to digital TV, one house could have 10 TV sets, no digital box. Videotron wanted extra money per TV set in the house. People would give them the finger.

Or, people would buy it in an apt building and sharing with other apt's.

This just isn't applicable any more.

Even then you can unlock the locking ring buy stuffing it with toilet paper. Or if you have a 1/2 or 5/8th piece of copper pipe to fashion into a tool.

The locking ring only stops someone who really can't grasp what it is, how it works, can't google, or can't make a simple tool.

It's a piece of hardware from yesteryear.
Sync
join:2012-01-19
Terrebonne, QC

Sync to Guspaz

Member

to Guspaz
said by Guspaz:

I believe Videotron locked the cable line to my Illico box.

I always do all the cabling myself unless i have no choice or if they (videotron) insist on sending a tech to do the job. When they do that and when the tech is about to install one of these locks, I tell him to install it if he really wants to or need to but that I will remove it and throw it in the garbage as soon as he quits.

No way in hell they will lock my stuff.

moomoocow
@135.0.119.x

moomoocow to moomoocow

Anon

to moomoocow
Guys,

Sorry to keep pestering for your replies. I still don't get why they want to charge me $149.95 to move the modem to another room in the house.

What is the difference between "running a wire from the demarcation point in your home to the room where you are having your internet service" and " having a technician come over and relocating the cable modem location to a different room within the same premise?"

»imgur.com/a/pHUk7

Also, can anyone suggest a jobber/specialists that only does rewiring around the Hamilton area? How much do you think it will cost to have them complete this versus through Vmedia?

Seriously I miss Teksavvy. Their supports actually know what they are talking about. If only they didn't raise their prices so much in comparison to what it was before.
got_milk2
join:2007-08-22
Georgetown, ON

got_milk2

Member

said by moomoocow :

Guys,

Sorry to keep pestering for your replies. I still don't get why they want to charge me $149.95 to move the modem to another room in the house.

What is the difference between "running a wire from the demarcation point in your home to the room where you are having your internet service" and " having a technician come over and relocating the cable modem location to a different room within the same premise?"

»imgur.com/a/pHUk7

Also, can anyone suggest a jobber/specialists that only does rewiring around the Hamilton area? How much do you think it will cost to have them complete this versus through Vmedia?

Seriously I miss Teksavvy. Their supports actually know what they are talking about. If only they didn't raise their prices so much in comparison to what it was before.

I'm going to guess that the room you want to move to doesn't have coax running to it, so you'd need to pay for the labour/materials cost for the tech to run new wire for you.

On a side note: I'm a bit surprised at Ken's last message to you. For an up and up ISP looking to make waves you'd think they'd make sure their front line support would be friendlier to help keep customer loyalty. He could have easily made the same point he did in a much politer fashion.
Sync
join:2012-01-19
Terrebonne, QC

Sync to moomoocow

Member

to moomoocow
I looked at your link in your last post and frankly, I'm not really sure what they mean.

As for a jobber I can't really help you on that because I always do the wiring myself. Sorry.

But! I think you should give it a try and do it yourself. All you need a lenght of RG-6 cable, a stripping tool, a crimping tool and some RG6 compression connectors. Really easy with these tools.

Oh, and maybe an outlet for a finished job

Personaly I would run the cable into the wall but you can also do it the ugly and easy way (like they would do) and run it along the floor boards.

What I use looks like this:

»www.ebay.ca/itm/COMPRESS ··· a&_uhb=1
Cloneman
join:2002-08-29
Montreal

Cloneman to moomoocow

Member

to moomoocow
I'm sure you can find someone local who can do it for cheaper. Maybe 40-70$? Depends how far it needs to go. Off the top of my head I'm sure there's plenty of people on Kijiji who will do it for that price... apartment building managers etc. looking for side jobs in their area.

You could also run an ethernet cable insead and leave the modem, unless your reason for moving the cable modem is something vain, such as appearance, or not wanting to go to someone's room to reboot it..
CanadianISP
Premium Member
join:2008-04-09
Pembroke, ON

CanadianISP to moomoocow

Premium Member

to moomoocow
Indeed - Even Asking your friends/co-workers if they know how to do it and would they do it in exchange for a few beers, home-cooked meal or just for the camaraderie. You'd probably be pleasantly surprised at the talent pool right within your own social circles.

DigitalXeron
There is a lack of sanity
join:2003-12-17
Hamilton, ON

DigitalXeron to moomoocow

Member

to moomoocow
Generally speaking, as long as you can ensure and guarentee the unit gets operational again within the same premises, you should be legally okay, but you should re-apply the security lock to the destination if you attempt to do it yourself (I'm not a lawyer though).

Also, as far as tools/methodology are concerned, I've found a pair of $2 slant tip tweezers are effective at being a CATV security tool if you don't mind marring them a little. Bending them open so they get onto either side and sliding them down so the slant is flat to the cable end, then ensuring the tweezers have grip on the hex head inside the lock, then rotate the tweezers/cable within the security lock. Ensure when you reconnect it, you again, re-apply the security lock in the reverse method.

(I mostly work on CAT5/fiber networks myself, so my encounters with cable is less common, thus why I've never bothered getting the dedicated tool.)

Keep in mind, I am only providing this advice under the understanding that the unit is not going to leave the premises except by the provider's authorization, so use the above technique carefully and responsibly.

If you cannot ensure the lock will make it back onto the unit and if you cannot ensure you can get the unit working again at the destination, leave it up to a professional. As far as that fee, a lot of providers charge to come out for cosmetic/non-outage situations as they take up the provider's time and are not included in any sort of service provision guarantees.
mikeluscher159
join:2011-09-04

mikeluscher159 to moomoocow

Member

to moomoocow
Jonard SST-716 Security Shield Tool with Black Oxide Finish, For 7/16" Hex Shielded F Connectors

$10 USD on Amazon.com
$11.12 converted to you

If you have a bunch of the things and your changing multiple cables/runs.
I'd just invest in the tool, make your life much easier