To Nololno: I never said he had to get a DOCSIS 3.0 modem but if one is available it wouldn't be a bad idea to get one, just to be a bit more future proof. I'm sorry if I came across as being offensive to you, I didn't intend to and I apologize. I'm only trying to help.
The technician will determine what you need. I'm sure WoW will at some point do upgrades and having a DOCSIS 3.0 modem would benefit you in the long run. You could either rent a modem from WoW or go to a store like Best Buy and buy your own. Motorola and Cisco modems seem to be what WoW rents out to people. The Motorola SB6121 is approved by them but that doesn't mean other modems won't work, just be aware that support for other modems that WoW hasn't tested might be limited. The Motorola SB6141 is another modem that is highly rated and raved about by people on other providers. If you do decide to get a new modem ask the tech or call WoW and find out what they currently recommend. You could also ask WOW_Dan here on the forums.
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/profi ··· /1788271I hope your issue is resolved quickly and you can go back to enjoying the speeds you are paying for