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yangfeiyun
join:2014-03-13
Monterey Park, CA

yangfeiyun

Member

Blizzard game Diablo 3 connection problem

I'm currently living in Monterey Park, Los Angeles County, CA. Everything is good about Charter except the Diablo 3 game connection. It just updated the new 2.0 patch and then I experience the lag problem. The normal ping should be around 50ms, but starting from 5pm until 11pm, the ping jumps between 200ms and 800ms.

I did the tracert and pathping tests and posted the result on the Diablo 3 forum, but I haven't received any response. Now I post it here to see if anyone can tell me whether this is game problem or ISP problem (like packet loss). Thank you so much!

tracert:

Tracing route to 12.129.209.68 over a maximum of 30 hops

1 1 ms 1 ms 1 ms 192.168.1.1
2 7 ms 6 ms 6 ms 10.82.32.1
3 19 ms 20 ms 8 ms dtr04mtpkca-tge-0-1-0-11.mtpk.ca.charter.com [96.34.98.28]
4 11 ms 15 ms 15 ms crr02mtpkca-tge-0-7-0-7.mtpk.ca.charter.com [96.34.97.224]
5 24 ms 15 ms 7 ms bbr01mtpkca-bue-3.mtpk.ca.charter.com [96.34.2.26]
6 11 ms 10 ms 23 ms be4016.ccr23.lax05.atlas.cogentco.com [38.104.84.101]
7 15 ms 11 ms 11 ms att.lax05.atlas.cogentco.com [154.54.13.150]
8 16 ms 16 ms 19 ms cr2.la2ca.ip.att.net [12.122.129.234]
9 12 ms 11 ms 11 ms gar29.la2ca.ip.att.net [12.122.129.241]
10 13 ms 17 ms 14 ms 12-122-254-238.attens.net [12.122.254.238]
11 13 ms 30 ms 21 ms mdf001c7613r0004-gig-10-1.lax1.attens.net [12.129.193.250]
12 14 ms 15 ms 14 ms 12.129.199.178
13 12 ms 18 ms 20 ms 12.129.209.68

Trace complete.

---------------------------------------------------------------------

pathping

Tracing route to 12.129.209.68 over a maximum of 30 hops

0 Dylan-PC [192.168.1.2]
1 192.168.1.1
2 10.82.32.1
3 dtr04mtpkca-tge-0-1-0-11.mtpk.ca.charter.com [96.34.98.28]
4 crr02mtpkca-tge-0-7-0-7.mtpk.ca.charter.com [96.34.97.224]
5 bbr01mtpkca-bue-3.mtpk.ca.charter.com [96.34.2.26]
6 be4016.ccr23.lax05.atlas.cogentco.com [38.104.84.101]
7 att.lax05.atlas.cogentco.com [154.54.13.150]
8 cr2.la2ca.ip.att.net [12.122.129.234]
9 gar29.la2ca.ip.att.net [12.122.129.241]
10 12-122-254-238.attens.net [12.122.254.238]
11 mdf001c7613r0004-gig-10-1.lax1.attens.net [12.129.193.250]
12 12.129.199.178
13 12.129.209.68

Computing statistics for 325 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Dylan-PC [192.168.1.2]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
0/ 100 = 0% |
2 --- 100/ 100 =100% 100/ 100 =100% 10.82.32.1
0/ 100 = 0% |
3 8ms 0/ 100 = 0% 0/ 100 = 0% dtr04mtpkca-tge-0-1-0-11.mtpk.ca.charter.com [96.34.98.28]
0/ 100 = 0% |
4 17ms 0/ 100 = 0% 0/ 100 = 0% crr02mtpkca-tge-0-7-0-7.mtpk.ca.charter.com [96.34.97.224]
0/ 100 = 0% |
5 15ms 0/ 100 = 0% 0/ 100 = 0% bbr01mtpkca-bue-3.mtpk.ca.charter.com [96.34.2.26]
0/ 100 = 0% |
6 12ms 0/ 100 = 0% 0/ 100 = 0% be4016.ccr23.lax05.atlas.cogentco.com [38.104.84.101]
0/ 100 = 0% |
7 13ms 0/ 100 = 0% 0/ 100 = 0% att.lax05.atlas.cogentco.com [154.54.13.150]
0/ 100 = 0% |
8 --- 100/ 100 =100% 100/ 100 =100% cr2.la2ca.ip.att.net [12.122.129.234]
0/ 100 = 0% |
9 --- 100/ 100 =100% 100/ 100 =100% gar29.la2ca.ip.att.net [12.122.129.241]
0/ 100 = 0% |
10 --- 100/ 100 =100% 100/ 100 =100% 12-122-254-238.attens.net [12.122.254.238]
0/ 100 = 0% |
11 --- 100/ 100 =100% 100/ 100 =100% mdf001c7613r0004-gig-10-1.lax1.attens.net [12.129.193.250]
0/ 100 = 0% |
12 --- 100/ 100 =100% 100/ 100 =100% 12.129.199.178
0/ 100 = 0% |
13 14ms 0/ 100 = 0% 0/ 100 = 0% 12.129.209.68

Trace complete.

DLow
join:2013-11-16
Waxahachie, TX

DLow

Member

It sounds like a game server prob, If it was working fine before the 2.0 patch and now your ping is jumping im sure its not charter
aguen
Premium Member
join:2003-07-16
Grants Pass, OR

aguen to yangfeiyun

Premium Member

to yangfeiyun
The time of day may still be a little too early for the symptoms to show up cause there ain't noting wrong with those test results.

Jaybonaut
join:2012-05-29
Sheboygan, WI

Jaybonaut to yangfeiyun

Member

to yangfeiyun
The server was having issues earlier tonight, officially acknowledged by Blizzard themselves.
ryu4000
join:2006-11-18
Picayune, MS

ryu4000 to yangfeiyun

Member

to yangfeiyun
Yea everyone getting these high ping times im mostly getting 70ms but when diablo lags it lags badly like 200+ just gotta wait on blizzard to fix it.

Grz
@charter.com

Grz

Anon

I have been having a lot of problems with this recently as well. Most of it seems to be packetloss from the cogentco side. I have no idea how to go about getting this fixed since charter doesnt even seem to know what is going on.

3 9ms 0/ 100 = 0% 0/ 100 = 0% dtr02sghlga-tge-0-2-0-20.sghl.ga.charter.com [96.34.78.64]
0/ 100 = 0% |
4 8ms 0/ 100 = 0% 0/ 100 = 0% crr02sghlga-tge-0-2-0-18.sghl.ga.charter.com [96.34.78.152]
0/ 100 = 0% |
5 15ms 1/ 100 = 1% 1/ 100 = 1% bbr02atlnga-bue-3.atln.ga.charter.com [96.34.2.72]
0/ 100 = 0% |
6 27ms 0/ 100 = 0% 0/ 100 = 0% be4074.ccr21.atl04.atlas.cogentco.com [38.122.46.69]
0/ 100 = 0% |
7 28ms 3/ 100 = 3% 3/ 100 = 3% be2037.mpd22.atl01.atlas.cogentco.com [154.54.3.169]
0/ 100 = 0% |
8 32ms 5/ 100 = 5% 5/ 100 = 5% be2172.ccr21.iah01.atlas.cogentco.com [154.54.29.18]
0/ 100 = 0% |
9 66ms 2/ 100 = 2% 2/ 100 = 2% be2065.ccr21.lax01.atlas.cogentco.com [154.54.5.66]
0/ 100 = 0% |
10 67ms 1/ 100 = 1% 1/ 100 = 1% be2179.ccr23.lax05.atlas.cogentco.com [154.54.41.82]
0/ 100 = 0% |
11 69ms 0/ 100 = 0% 0/ 100 = 0% att.lax05.atlas.cogentco.com [154.54.13.150]
ryu4000
join:2006-11-18
Picayune, MS

ryu4000

Member

said by Grz :

I have been having a lot of problems with this recently as well. Most of it seems to be packetloss from the cogentco side. I have no idea how to go about getting this fixed since charter doesnt even seem to know what is going on.

3 9ms 0/ 100 = 0% 0/ 100 = 0% dtr02sghlga-tge-0-2-0-20.sghl.ga.charter.com [96.34.78.64]
0/ 100 = 0% |
4 8ms 0/ 100 = 0% 0/ 100 = 0% crr02sghlga-tge-0-2-0-18.sghl.ga.charter.com [96.34.78.152]
0/ 100 = 0% |
5 15ms 1/ 100 = 1% 1/ 100 = 1% bbr02atlnga-bue-3.atln.ga.charter.com [96.34.2.72]
0/ 100 = 0% |
6 27ms 0/ 100 = 0% 0/ 100 = 0% be4074.ccr21.atl04.atlas.cogentco.com [38.122.46.69]
0/ 100 = 0% |
7 28ms 3/ 100 = 3% 3/ 100 = 3% be2037.mpd22.atl01.atlas.cogentco.com [154.54.3.169]
0/ 100 = 0% |
8 32ms 5/ 100 = 5% 5/ 100 = 5% be2172.ccr21.iah01.atlas.cogentco.com [154.54.29.18]
0/ 100 = 0% |
9 66ms 2/ 100 = 2% 2/ 100 = 2% be2065.ccr21.lax01.atlas.cogentco.com [154.54.5.66]
0/ 100 = 0% |
10 67ms 1/ 100 = 1% 1/ 100 = 1% be2179.ccr23.lax05.atlas.cogentco.com [154.54.41.82]

Wanna fix lag complain to blizzard »us.battle.net/d3/en/foru ··· 5386227/ there the main issue right now isp charter comcast twc etc... are all lagging nothing on our end it's the game server is sharing with hearth stone.
0/ 100 = 0% |
11 69ms 0/ 100 = 0% 0/ 100 = 0% att.lax05.atlas.cogentco.com [154.54.13.150]

Chubbysumo
join:2009-12-01
Duluth, MN

Chubbysumo to yangfeiyun

Member

to yangfeiyun
I have friends who play D3 and WoW, and its a Blizzard server issue. Wait for it to blow over.