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Blizzard game Diablo 3 connection problemI'm currently living in Monterey Park, Los Angeles County, CA. Everything is good about Charter except the Diablo 3 game connection. It just updated the new 2.0 patch and then I experience the lag problem. The normal ping should be around 50ms, but starting from 5pm until 11pm, the ping jumps between 200ms and 800ms.
I did the tracert and pathping tests and posted the result on the Diablo 3 forum, but I haven't received any response. Now I post it here to see if anyone can tell me whether this is game problem or ISP problem (like packet loss). Thank you so much!
tracert:
Tracing route to 12.129.209.68 over a maximum of 30 hops
1 1 ms 1 ms 1 ms 192.168.1.1 2 7 ms 6 ms 6 ms 10.82.32.1 3 19 ms 20 ms 8 ms dtr04mtpkca-tge-0-1-0-11.mtpk.ca.charter.com [96.34.98.28] 4 11 ms 15 ms 15 ms crr02mtpkca-tge-0-7-0-7.mtpk.ca.charter.com [96.34.97.224] 5 24 ms 15 ms 7 ms bbr01mtpkca-bue-3.mtpk.ca.charter.com [96.34.2.26] 6 11 ms 10 ms 23 ms be4016.ccr23.lax05.atlas.cogentco.com [38.104.84.101] 7 15 ms 11 ms 11 ms att.lax05.atlas.cogentco.com [154.54.13.150] 8 16 ms 16 ms 19 ms cr2.la2ca.ip.att.net [12.122.129.234] 9 12 ms 11 ms 11 ms gar29.la2ca.ip.att.net [12.122.129.241] 10 13 ms 17 ms 14 ms 12-122-254-238.attens.net [12.122.254.238] 11 13 ms 30 ms 21 ms mdf001c7613r0004-gig-10-1.lax1.attens.net [12.129.193.250] 12 14 ms 15 ms 14 ms 12.129.199.178 13 12 ms 18 ms 20 ms 12.129.209.68
Trace complete.
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pathping
Tracing route to 12.129.209.68 over a maximum of 30 hops
0 Dylan-PC [192.168.1.2] 1 192.168.1.1 2 10.82.32.1 3 dtr04mtpkca-tge-0-1-0-11.mtpk.ca.charter.com [96.34.98.28] 4 crr02mtpkca-tge-0-7-0-7.mtpk.ca.charter.com [96.34.97.224] 5 bbr01mtpkca-bue-3.mtpk.ca.charter.com [96.34.2.26] 6 be4016.ccr23.lax05.atlas.cogentco.com [38.104.84.101] 7 att.lax05.atlas.cogentco.com [154.54.13.150] 8 cr2.la2ca.ip.att.net [12.122.129.234] 9 gar29.la2ca.ip.att.net [12.122.129.241] 10 12-122-254-238.attens.net [12.122.254.238] 11 mdf001c7613r0004-gig-10-1.lax1.attens.net [12.129.193.250] 12 12.129.199.178 13 12.129.209.68
Computing statistics for 325 seconds... Source to Here This Node/Link Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 Dylan-PC [192.168.1.2] 0/ 100 = 0% | 1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1 0/ 100 = 0% | 2 --- 100/ 100 =100% 100/ 100 =100% 10.82.32.1 0/ 100 = 0% | 3 8ms 0/ 100 = 0% 0/ 100 = 0% dtr04mtpkca-tge-0-1-0-11.mtpk.ca.charter.com [96.34.98.28] 0/ 100 = 0% | 4 17ms 0/ 100 = 0% 0/ 100 = 0% crr02mtpkca-tge-0-7-0-7.mtpk.ca.charter.com [96.34.97.224] 0/ 100 = 0% | 5 15ms 0/ 100 = 0% 0/ 100 = 0% bbr01mtpkca-bue-3.mtpk.ca.charter.com [96.34.2.26] 0/ 100 = 0% | 6 12ms 0/ 100 = 0% 0/ 100 = 0% be4016.ccr23.lax05.atlas.cogentco.com [38.104.84.101] 0/ 100 = 0% | 7 13ms 0/ 100 = 0% 0/ 100 = 0% att.lax05.atlas.cogentco.com [154.54.13.150] 0/ 100 = 0% | 8 --- 100/ 100 =100% 100/ 100 =100% cr2.la2ca.ip.att.net [12.122.129.234] 0/ 100 = 0% | 9 --- 100/ 100 =100% 100/ 100 =100% gar29.la2ca.ip.att.net [12.122.129.241] 0/ 100 = 0% | 10 --- 100/ 100 =100% 100/ 100 =100% 12-122-254-238.attens.net [12.122.254.238] 0/ 100 = 0% | 11 --- 100/ 100 =100% 100/ 100 =100% mdf001c7613r0004-gig-10-1.lax1.attens.net [12.129.193.250] 0/ 100 = 0% | 12 --- 100/ 100 =100% 100/ 100 =100% 12.129.199.178 0/ 100 = 0% | 13 14ms 0/ 100 = 0% 0/ 100 = 0% 12.129.209.68
Trace complete. |
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DLow join:2013-11-16 Waxahachie, TX |
DLow
Member
2014-Mar-13 8:57 pm
It sounds like a game server prob, If it was working fine before the 2.0 patch and now your ping is jumping im sure its not charter |
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aguen Premium Member join:2003-07-16 Grants Pass, OR |
to yangfeiyun
The time of day may still be a little too early for the symptoms to show up cause there ain't noting wrong with those test results. |
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to yangfeiyun
The server was having issues earlier tonight, officially acknowledged by Blizzard themselves. |
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to yangfeiyun
Yea everyone getting these high ping times im mostly getting 70ms but when diablo lags it lags badly like 200+ just gotta wait on blizzard to fix it. |
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Grz @charter.com |
Grz
Anon
2014-Mar-16 9:50 pm
I have been having a lot of problems with this recently as well. Most of it seems to be packetloss from the cogentco side. I have no idea how to go about getting this fixed since charter doesnt even seem to know what is going on.
3 9ms 0/ 100 = 0% 0/ 100 = 0% dtr02sghlga-tge-0-2-0-20.sghl.ga.charter.com [96.34.78.64] 0/ 100 = 0% | 4 8ms 0/ 100 = 0% 0/ 100 = 0% crr02sghlga-tge-0-2-0-18.sghl.ga.charter.com [96.34.78.152] 0/ 100 = 0% | 5 15ms 1/ 100 = 1% 1/ 100 = 1% bbr02atlnga-bue-3.atln.ga.charter.com [96.34.2.72] 0/ 100 = 0% | 6 27ms 0/ 100 = 0% 0/ 100 = 0% be4074.ccr21.atl04.atlas.cogentco.com [38.122.46.69] 0/ 100 = 0% | 7 28ms 3/ 100 = 3% 3/ 100 = 3% be2037.mpd22.atl01.atlas.cogentco.com [154.54.3.169] 0/ 100 = 0% | 8 32ms 5/ 100 = 5% 5/ 100 = 5% be2172.ccr21.iah01.atlas.cogentco.com [154.54.29.18] 0/ 100 = 0% | 9 66ms 2/ 100 = 2% 2/ 100 = 2% be2065.ccr21.lax01.atlas.cogentco.com [154.54.5.66] 0/ 100 = 0% | 10 67ms 1/ 100 = 1% 1/ 100 = 1% be2179.ccr23.lax05.atlas.cogentco.com [154.54.41.82] 0/ 100 = 0% | 11 69ms 0/ 100 = 0% 0/ 100 = 0% att.lax05.atlas.cogentco.com [154.54.13.150] |
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said by Grz : I have been having a lot of problems with this recently as well. Most of it seems to be packetloss from the cogentco side. I have no idea how to go about getting this fixed since charter doesnt even seem to know what is going on.
3 9ms 0/ 100 = 0% 0/ 100 = 0% dtr02sghlga-tge-0-2-0-20.sghl.ga.charter.com [96.34.78.64] 0/ 100 = 0% | 4 8ms 0/ 100 = 0% 0/ 100 = 0% crr02sghlga-tge-0-2-0-18.sghl.ga.charter.com [96.34.78.152] 0/ 100 = 0% | 5 15ms 1/ 100 = 1% 1/ 100 = 1% bbr02atlnga-bue-3.atln.ga.charter.com [96.34.2.72] 0/ 100 = 0% | 6 27ms 0/ 100 = 0% 0/ 100 = 0% be4074.ccr21.atl04.atlas.cogentco.com [38.122.46.69] 0/ 100 = 0% | 7 28ms 3/ 100 = 3% 3/ 100 = 3% be2037.mpd22.atl01.atlas.cogentco.com [154.54.3.169] 0/ 100 = 0% | 8 32ms 5/ 100 = 5% 5/ 100 = 5% be2172.ccr21.iah01.atlas.cogentco.com [154.54.29.18] 0/ 100 = 0% | 9 66ms 2/ 100 = 2% 2/ 100 = 2% be2065.ccr21.lax01.atlas.cogentco.com [154.54.5.66] 0/ 100 = 0% | 10 67ms 1/ 100 = 1% 1/ 100 = 1% be2179.ccr23.lax05.atlas.cogentco.com [154.54.41.82]
Wanna fix lag complain to blizzard »us.battle.net/d3/en/foru ··· 5386227/ there the main issue right now isp charter comcast twc etc... are all lagging nothing on our end it's the game server is sharing with hearth stone. 0/ 100 = 0% | 11 69ms 0/ 100 = 0% 0/ 100 = 0% att.lax05.atlas.cogentco.com [154.54.13.150] |
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to yangfeiyun
I have friends who play D3 and WoW, and its a Blizzard server issue. Wait for it to blow over. |
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