said by ptrowski:I was basically told I was nuts and that a tech had to come out.
Tell them that's fine, but only if the tech can come after 7pm so that he can see the problem actually happen.
For what it's worth, I see speed drops pretty much every day during prime time. If I queue up a download during this time, the speed will fluctuate wildly, going from my maximum speed all the way down to 10Mbps or lower. Up and down like this the whole time. During the day and late at night, downloads will run at my max speed the whole time, without even a minor dip.