said by modem_reset:when the tech comes out explain in detail what is happening factually, not editorialize..any excuse that you say will be amplified (i think it's over sold...will be in his/her mind they can't fix it so why put the effort in). 99% of the issues I dealt with in my time was caused by physical issues in a sub's home...the 1% were over sold areas...
do you notice it's worse at night? yes? I bet you it's more related to metals contracting at different temperatures causing a missed connection inbetween you and twc....(fun term is suck out)...
Yeah, every few years a tech needs to fix something with my wiring. The problem is that they will try to avoid sending a truck out, and then the tech will try to avoid changing anything. To be fair, they probably get a lot of dumb calls, but it's not going to be a very easy process to get a real problem fixed