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mogamer
join:2011-04-20
Royal Oak, MI

mogamer

Member

Customer Service

I've had great customer service with WOW. They only have two tiers, so less confusion on what and where a channel is available. The only problem I have with them is that they are so behind the curve on internet speeds for the price you pay. For $52, they should be offering something like 25/5 instead of 15/2.
devolved
join:2012-07-11
Rapid City, SD
Ooma Telo

devolved

Member

I like their customer service as well, but I'm not impressed with their slower than average speeds, plus they charge too much for those speeds, and when they drop a channel here and there, they pass on the savings to the customer by raising rates and contend that they're only doing it to add more channels and services.