Encoded MAC: e1b784b36e2dad1346e6bdf19c2f6724603a997d
I have phone service from RCN via an ARRIS TM822. The E-MTA and backup battery were provided by RCN new "out of the package" during Fall, 2013.
On the evening of 3/20/2014, my home lost power on two occasions, due to a local electrical fault. In both cases, phone service ceased (no dial tone) about 5 minutes after the power went out. There was one more outage late the following morning, and power has been back on since. On the evening of 3/21/2014, I simulated an outage by unplugging the power cord from the TM822, with the same unfortunate misbehavior.
While AC power is supplied, the "Battery" light on the device is solid green, and CM State shows "Battery Operation Status: TELEMETRY NORMAL" and "Battery Test State:Not Currently Under Battery Test."
Starting about 5 minutes after power goes out, I see the following sequence repeat on the device:
Power and Line Solid Green
DS Blinks Orange Then Solid Orange
US Blinks Orange Then Solid Orange
All lights out except Power Blinking Green
No Lights
==> sequence repeats.
After restoring AC power, I captured the current event log from the E-MTA, and have attached it to this posting for reference.
Perhaps one of the RCN folks can review the data, and make a recommendation (or adjust the provisioning if that turns out to be the problem).
Thanks!