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Dent_
join:2014-02-21
Red Deer, AB

Dent_

Member

Question for those in the know about upgrading telus inet

I am wanting to upgrade my inet to Telus 50 (currently have 25) for the extra upstream bandwidth. Now the online tool says that I am not eligible but my neighbors directly across the street are. I have talked to a now retired network design engineer (designed the phone system for new areas) and a couple others that work at Telus and all have said I should be able to get it but would have to try and get to a customer service level that could push it through. Before trying this I would like to know if this is actually possible or would I just be making enemies of customer care?

velvetfog
join:2010-06-01
Calgary, AB

velvetfog

Member

You won't be making enemies of the customer service folks.
They are there to help you, not the other way around.
Just tell them clearly what you told us in your post.

Personally, I have 15 Mbit VDSL2 service and OPTIK TV from Telus in Calgary.
I'm retired now, but I used to be an AGT central office man many years ago.
Mikomi
join:2013-12-09
Parksville, BC

Mikomi to Dent_

Member

to Dent_
Alot of the time the online qualification tool sucks

I would urge you to call in, they would be happy to have a look. If they say its not available ask if they can do a Nova ticket.

Good luck

Dent_
join:2014-02-21
Red Deer, AB

Dent_

Member

Ok, thanks to both of you for the advice.