Comcast: No, We're Not Forcing Users to Rent Modems → Re: Um... What? (tempest in a teapot)

Jason, and this was after contacting executive support. Supposedly this was the call back from initiating that email.

Additionally, it seems the person who called was extremely rude also.

Yeah - a terrible experience for sure. I have no idea why the person did not have the right info - we're investigating the entire incident end to end.