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Golf
@charter.com

Golf

Anon

[HSI] Upgrading new modem

Got a new modem from charter, Motorola sb6141. The firmware onit is from August 2011. The newest is April 2012. Ask charter if they could push the latest firmware and they told me I have to have Motorola do this. Called twice. Told them it was their modem. Question: does the firmware updates itself or does Motorola have to update it.

DocDrew
How can I help?
Premium Member
join:2009-01-28
SoCal

DocDrew

Premium Member

The modem will update when the modem is connected and Charter Engineering pushes out a mass update. Happens 1-2 times a year.

Moto can't do it and nobody you talk to on the phone can do it.

Golf
@charter.com

Golf

Anon

Thank you

CoolMan
join:2008-01-07
Maryville, TN

CoolMan to Golf

Member

to Golf
said by Golf :

The newest is April 2012.

My SB6141 (owned) has firmware newer then that...
Firmware Name: SB_KOMODO-1.0.6.12-SCM00-NOSH
Firmware Build Time: Mar 12 2013 17:48:19

defiant
Former Charter lackey
join:2013-03-22
Monroe, MI
ARRIS TM1602
Asus RT-AC68
Netgear WNDR3700v4

defiant to DocDrew

Member

to DocDrew
said by DocDrew:

The modem will update when the modem is connected and Charter Engineering pushes out a mass update. Happens 1-2 times a year.

Should happen nightly for modems not using the current approved firmware.