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[CATV] Charter Customer Appreciation Discount letterI got a letter from Charter stating for the next 12 months my bill will be $20 less did anyone get this letter and did you call about it. |
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Are you on the old 2-year guarantee programs? Your bill will go up $50, then they will credit you $20. Not a good deal. This just happened to me. |
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63475675 (banned)
Member
2014-Apr-4 3:12 pm
Bahahaha!
Charter's version of a "shell game" I suppose. |
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to thewayitis
In my situation, I was aware my 2-year commitment was coming up. I got this letter saying I was going to get a $45 discount for the next 12 months, because I was a valued customer. Looking at the fine print, they were taking away the 2-year guarantee discounts for all 3 services (totaling about $80). |
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to sonomazr2
said by sonomazr2:Are you on the old 2-year guarantee programs? Your bill will go up $50, then they will credit you $20. Not a good deal. This just happened to me. what do you mean not a good deal? They could have just ended your promo pricing and made you paid full price and that's it. At least yore still getting something. |
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miscposter
Anon
2014-Apr-6 11:12 am
They did not take away your two year guarantee. The two years ended. Instead of doing what you and them agreed upon, going to standard rate after two years, they opted to provided you an additinal discount for a third year off the standard rate above and beyond the agreed upon time frame.
That said, call in and ask about standard pricing. You might find it saves you money and gives you better options. |
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mj3431
Member
2014-Apr-6 1:03 pm
Agree. When my 2 year promo ended I got one of those letters. Turns out I was able to get a better deal just by visiting my local office and moving to new pricing. |
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I called because my 24 month guarantee is coming to a end Charter CS said it didn't apply - key word in letter > $20 off "standard" pricing. I got the letter after we set the date (2 week wait) for new pricing and modems. So just wondering why you and not me viper3434. Why a different answer for each call. |
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thewayitis |
Edit: viper3431 Forgot to had I still don't know what is standard pricing. |
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miscposter
Anon
2014-Apr-7 7:44 am
59.99 TV Select 79.99 TV Silver 99.99 TV Gold
6.99 DCT (SD, HD, DVR)
13.99 Single DVR Service 19.99 2-4 DVR Service
54.99 Internet Only 49.99 When Bundled
19.99 Phone |
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CoolMan join:2008-01-07 Maryville, TN |
said by miscposter :13.99 Single DVR Service Was this recently increased? The rate cards here still show $11.99 per mo. |
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miscposter
Anon
2014-Apr-8 10:42 am
No, I just wrote the wrong amount.
Single DVR service is still 11.99.
Sorry. |
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to sonomazr2
sonomazr2, Got my bill today the $20 (adjustment date 3/31/31) discount was on it my 2 year guarantee has not ended then they took $13.21 off on my TV, $10.81 off on internet and charged me $3.00 for wire maintenance. So Charter did just what you said and customers won't have a say in matter. |
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thewayitis |
Edit: Bait and switch |
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