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FlaviusCons

@rim.net

Acanac Billing not responding

Hello,

I paid for my internet+phone for the rest of the year and now I am changing my address so I wont need internet and phone at the new address.
I contacted Billing via email (ticket) a week ago and did not get anything back yet. When opening the ticket it said a few hours to 3 business days response time but it has been 6 business days and got nothing back.

Is there any other way to contact Acanac? Any way to speed the process? I am afraid another month will pass before I get anything back from Acanac and I don't want to lose money since I am not using the service any more.

Thank you.


Acanac Inc
Premium
join:2007-03-05
Mississauga, ON
If you can provide me with your ticket ID I can check for you.


FlaviusCons

@rim.net
Ticket ID is SNS-10954.

Thank you.


Acanac Inc
Premium
join:2007-03-05
Mississauga, ON
I will have one of my billing managers look into this right away.


FlaviusCons

@rim.net
Thanks. Waiting for a response.
Expand your moderator at work


Acanac Inc
Premium
join:2007-03-05
Mississauga, ON
reply to FlaviusCons

Re: Acanac Billing not responding

Your ticket has already been dealt with. If you have any other issues please don't hesitate to let me know.

Please be aware that our billing dep is still waiting for your confirmation.


FlaviusCons

@213.233.84.x
reply to FlaviusCons
I still haven't got anything back from Acanac.

It looks like I won't have luck getting money back from this complany. :(.


Acanac Inc
Premium
join:2007-03-05
Mississauga, ON
Your ticket was replied to on April 11th. They agreed to issue you a full refund minus the time used.


FlaviusCons

@213.233.84.x
Thanks. My Mistake. Not sure how I missed the reply on the ticket and it looks like I didn't get an email notification.

I confirmed the refund.

Flavius

join:2012-01-22
Kitchener, ON
reply to Acanac Inc
I got a reply for the internet and it will take up to 14 business days to get the refund.

I was asked what to do about VoIP and I responded over a week ago but got nothing back. Would someone be able yo look at my response and process the VoIP refund as well?

Thanks.

Flavius

join:2012-01-22
Kitchener, ON
reply to FlaviusCons
It is almost 1.5 months since I started the cancellation process and my account still hasn't cancelled successfully.

I am still waiting for a refund for internet which apparently takes 14 business days and the VoiP part of the account hasn't even been looked at. If the internet takes over 1.5 months to cancel, is the VoiP going to take the same amount of time? 3 months for an account cancellation?

Any users around that have gone through this process? How did you cancel your account? Any tips?

Thanks.