I paid for my internet+phone for the rest of the year and now I am changing my address so I wont need internet and phone at the new address. I contacted Billing via email (ticket) a week ago and did not get anything back yet. When opening the ticket it said a few hours to 3 business days response time but it has been 6 business days and got nothing back.
Is there any other way to contact Acanac? Any way to speed the process? I am afraid another month will pass before I get anything back from Acanac and I don't want to lose money since I am not using the service any more.
It is almost 1.5 months since I started the cancellation process and my account still hasn't cancelled successfully.
I am still waiting for a refund for internet which apparently takes 14 business days and the VoiP part of the account hasn't even been looked at. If the internet takes over 1.5 months to cancel, is the VoiP going to take the same amount of time? 3 months for an account cancellation?
Any users around that have gone through this process? How did you cancel your account? Any tips?