i have two customer's complaining within a block from eachother in burbank, ca.. no tv, no phone, nothing, charter had identified the outage at 12 PM PST 4/8/2014 and it's still not back up. there is literally nothing when tcpdumping the interface, no dhcp, no arp, nothing.. and tv doesn't work.
They just came back up an hour ago. Not sure what happened.
I guess it was a national outage. Last time this happened here a router barfed (when it was Bresnan). Took out services in all 4 states (MT, WY, UT, and CO).