said by Nightfall:said by DarkLogix:said by Nightfall:The other part is the router. The comcast rep asked me about my router and I told him that it could handle the extra speed.
I would do the same
I doubt most CSR's have even heard of a Cisco 3845
I agree
The rep that asked me probably knows most consumer routers. At the same time they aren't experts which is why they are asking about the speeds of the routers that we have when we sign up for Blast or above.
I am sure that some uninformed consumers get upset when they just say "Yes, Yes, Yes" on the phone when the CSR is asking these questions, but then they don't get the faster speeds because their equipment is not up to snuff. This isn't Comcast's fault though, but it will be in the eyes of the consumer.
If I were at Comcast in a role of authority then I'd have someone build a DB based on data from smallnetbuilder, so the CSR would put in the make, model, revision number and the DB would know
of course also add an option of declined, if declined is picked then when/if the person calls to say they aren't getting the speed a recheck would be requested.
