said by JohnShade:As a CSR, I cannot add a comcast device to the inventory system, that's already done by warehouse. The problem is when you purchase your own modem. How is it going to end up in the inventory system? It has to be added.
As the most common method that customers use to communicate with us is by phone, it falls to the CSR's to make sure that it is entered correctly. If it is added to the system as "leased" then that is how the system puts it into the inventory system.
Do you really not see the inconsistency in the above two statements?
You can not add a leased Comcast device to the inventory, but you can add a customer owned device as a leased Comcast device?
Tell me again how this is not a deliberate scheme by Comcast to steal customer owned equipment; there is no other explanation for the scenario wherein you can not add a Comcast owned device to Comcast's inventory (because that is automated), but you can a customer owned device to Comcast's inventory. What other reason could there possibly be for adding a customer owned piece of equipment to Comcast's inventory?