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MaynardKrebs
We did it. We heaved Steve. Yipee.
Premium Member
join:2009-06-17

MaynardKrebs

Premium Member

Consumers win Telus SMS rate hike class-action - Quebec

Telus Must Reimburse Texting Fees, Quebec Court Rules
»www.huffingtonpost.ca/20 ··· 305.html

The Quebec Superior Court ruling on a class-action suit against Telus says the Vancouver-based carrier unlilaterally changed the terms of contracts for 177,425 customers in Quebec and began to charge 15 cents per incoming text message.

The court said that under Quebec law, consumers must know exactly how much they will pay for services under a contract they have signed.

..... Now to go after Bell & Rogers ....

SolvietSteve
@206.47.249.x

SolvietSteve

Anon

Hi Maynard Kerbs, what exactly do the customers win? any money? a discount? a penalty free termination?

-Solviet Steve from the Former Solviet Union
sunday8pm
join:2010-05-24

sunday8pm

Member

From the 30 lines article linked by OP:
quote:
If the ruling stands, each customer would be reimbursed about $15.

Davesnothere
Change is NOT Necessarily Progress
Premium Member
join:2009-06-15
Canada

Davesnothere to MaynardKrebs

Premium Member

to MaynardKrebs
 
It's such a common sense decision (as are QC's consumer laws), yet the incumbents will test that kind of thing EVERY time !

They figure that nobody will test them back.

They were WRONG, at least this time.

Yep, THAT's where to kick 'em, right in the ARPU !

elwoodblues
Elwood Blues
Premium Member
join:2006-08-30
Somewhere in

1 recommendation

elwoodblues to MaynardKrebs

Premium Member

to MaynardKrebs
said by MaynardKrebs:

..... Now to go after Bell & Rogers ....

And they'll add the "We got sued for ripping you off" recovery fee to the bill.

Davesnothere
Change is NOT Necessarily Progress
Premium Member
join:2009-06-15
Canada

Davesnothere

Premium Member

said by elwoodblues:

And they'll [all] add the "We got sued for ripping you off" recovery fee to the bill.

 
Yep !
Cloneman
join:2002-08-29
Montreal

Cloneman to MaynardKrebs

Member

to MaynardKrebs
What about US texting that is no longer free with telus, since a few months ago?
MaynardKrebs
We did it. We heaved Steve. Yipee.
Premium Member
join:2009-06-17

1 recommendation

MaynardKrebs

Premium Member

"If you need to speak with an agent there will be a $24.99 "The Agent Will Speak With You But The Agent Either Doesn't Know Anything Or Is Not Authorized To Help You" fee added to your bill.

If you need to speak to a supervisor to get information the agent couldn't give you, or to have the $24.99 charge waived, there will be a $69.99 supervisory intervention fee added to your bill and the $24.99 fee will not be waived.

Telus wants to thank you for your business as we give you the business."

Davesnothere
Change is NOT Necessarily Progress
Premium Member
join:2009-06-15
Canada

Davesnothere

Premium Member

said by MaynardKrebs:

"If you need to speak with an agent there will be a $24.99 "The Agent Will Speak With You But The Agent Either Doesn't Know Anything Or Is Not Authorized To Help You" fee added to your bill...."

 
That first one makes a feeling of nostalgia wash over me.

It could easily have been the message for which Virgin mobile was trying to get me to read between the lines, back in 2008.

Now I feel dirty all over again.

I should go and shower.
MaynardKrebs
We did it. We heaved Steve. Yipee.
Premium Member
join:2009-06-17

1 recommendation

MaynardKrebs

Premium Member

Showering isn't powerful enough.
Try moulting.
HeadSpinning
MNSi Internet
join:2005-05-29
Windsor, ON

HeadSpinning to MaynardKrebs

Member

to MaynardKrebs
Honestly, out of the big cell carriers, I'm a bit surprised that Telus did this. In my experience they've been pretty good to deal with. Shame on them for pulling a move like this.

Davesnothere
Change is NOT Necessarily Progress
Premium Member
join:2009-06-15
Canada

Davesnothere

Premium Member

 
Telus paid too much attention to their lawyers (and accountants), instead of to their customer base.

Guspaz
Guspaz
MVM
join:2001-11-05
Montreal, QC

Guspaz to MaynardKrebs

MVM

to MaynardKrebs
Telus isn't being sued for charging for inbound SMS in general, merely for making that change without the proper notification of a material contract change.