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ronus
join:2003-02-09
Dallas, GA

ronus

Member

[CustSvc] Customer Support Last To Know

I just called Comcast Customer Support to ask what maximum speed the Blast tier was supposed to be. He told me 50/10. I told him I read in the news that Comcast had increased Blast from 50 to 105. He said the Extreme tier was 105. I told him that I read in the news that Extreme had increased from 105 to 150. He didn't know anything about those increases but would get the information from higher ups and call me back within the hour. Why is it that customer support is clueless about any new changes?
rody_44
Premium Member
join:2004-02-20
Quakertown, PA

1 recommendation

rody_44

Premium Member

[CustSvc] Re: Customer Support Last To Know

Because them changes are not completed thruout the system yet.
ronus
join:2003-02-09
Dallas, GA

ronus

Member

Yeah. I just read the official corporate press release. It says these increases are effective in the North East. I live in the South East.
»corporate.comcast.com/ne ··· increase