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tired_runner
Premium Member
join:2000-08-25
CT
·Frontier FiberOp..

tired_runner

Premium Member

Just picked up two 4 TB WD HDDs... Smartmontools says this

Long story short.... Bought two brand new Western Digital Green 4TB internal drives from Newegg.... One so far is running fine.... second one came DOA...

I got the replacement DOA last week. I installed it and let it run all last week so far without issue.

Today I decided to run smartmontools and see this....

WTF..... The 8316 number hasn't gone up anymore but what the eff.....

Should I ask for another RMA?

smartctl 6.2 2013-07-26 r3841 [x86_64-w64-mingw32-2008r2-sp1] (sf-6.2-1)
Copyright (C) 2002-13, Bruce Allen, Christian Franke, www.smartmontools.org
 
=== START OF INFORMATION SECTION ===
Device Model:     WDC WD40EZRX-00SPEB0
Serial Number:    WD-WCC4E0991830
LU WWN Device Id: 5 0014ee 209c8ca18
Firmware Version: 80.00A80
User Capacity:    4,000,787,030,016 bytes [4.00 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    5400 rpm
Device is:        Not in smartctl database [for details use: -P showall]
ATA Version is:   ACS-2 (minor revision not indicated)
SATA Version is:  SATA 3.0, 6.0 Gb/s (current: 3.0 Gb/s)
Local Time is:    Sat Apr 19 10:42:31 2014 EDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
AAM feature is:   Unavailable
APM feature is:   Unavailable
Rd look-ahead is: Enabled
Write cache is:   Enabled
ATA Security is:  Disabled, frozen [SEC2]
Wt Cache Reorder: Enabled
 
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
 
General SMART Values:
Offline data collection status:  (0x80)Offline data collection activity
was never started.
Auto Offline Data Collection: Enabled.
Self-test execution status:      (   0)The previous self-test routine completed
without error or no self-test has ever 
been run.
Total time to complete Offline 
data collection: (53520) seconds.
Offline data collection
capabilities:  (0x7b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities:            (0x0003)Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability:        (0x01)Error logging supported.
General Purpose Logging supported.
Short self-test routine 
recommended polling time:  (   2) minutes.
Extended self-test routine
recommended polling time:  ( 535) minutes.
Conveyance self-test routine
recommended polling time:  (   5) minutes.
SCT capabilities:        (0x7035)SCT Status supported.
SCT Feature Control supported.
SCT Data Table supported.
 
SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAGS    VALUE WORST THRESH FAIL RAW_VALUE
  1 Raw_Read_Error_Rate     POSR-K   100   253   051    -    0
  3 Spin_Up_Time            POS--K   173   173   021    -    8316
  4 Start_Stop_Count        -O--CK   100   100   000    -    7
  5 Reallocated_Sector_Ct   PO--CK   200   200   140    -    0
  7 Seek_Error_Rate         -OSR-K   100   253   000    -    0
  9 Power_On_Hours          -O--CK   100   100   000    -    67
 10 Spin_Retry_Count        -O--CK   100   253   000    -    0
 11 Calibration_Retry_Count -O--CK   100   253   000    -    0
 12 Power_Cycle_Count       -O--CK   100   100   000    -    7
192 Power-Off_Retract_Count -O--CK   200   200   000    -    5
193 Load_Cycle_Count        -O--CK   200   200   000    -    26
194 Temperature_Celsius     -O---K   126   115   000    -    26
196 Reallocated_Event_Count -O--CK   200   200   000    -    0
197 Current_Pending_Sector  -O--CK   200   200   000    -    0
198 Offline_Uncorrectable   ----CK   100   253   000    -    0
199 UDMA_CRC_Error_Count    -O--CK   200   200   000    -    0
200 Multi_Zone_Error_Rate   ---R--   100   253   000    -    0
                            ||||||_ K auto-keep
                            |||||__ C event count
                            ||||___ R error rate
                            |||____ S speed/performance
                            ||_____ O updated online
                            |______ P prefailure warning
 

This is the first drive that came fine without issue.
smartctl 6.2 2013-07-26 r3841 [x86_64-w64-mingw32-2008r2-sp1] (sf-6.2-1)
Copyright (C) 2002-13, Bruce Allen, Christian Franke, www.smartmontools.org
 
=== START OF INFORMATION SECTION ===
Device Model:     WDC WD40EZRX-00SPEB0
Serial Number:    WD-WCC4E1005852
LU WWN Device Id: 5 0014ee 25f1ec1e2
Firmware Version: 80.00A80
User Capacity:    4,000,787,030,016 bytes [4.00 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    5400 rpm
Device is:        Not in smartctl database [for details use: -P showall]
ATA Version is:   ACS-2 (minor revision not indicated)
SATA Version is:  SATA 3.0, 6.0 Gb/s (current: 3.0 Gb/s)
Local Time is:    Sat Apr 19 10:39:21 2014 EDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
AAM feature is:   Unavailable
APM feature is:   Unavailable
Rd look-ahead is: Enabled
Write cache is:   Enabled
ATA Security is:  Disabled, frozen [SEC2]
Wt Cache Reorder: Enabled
 
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
 
General SMART Values:
Offline data collection status:  (0x80)Offline data collection activity
was never started.
Auto Offline Data Collection: Enabled.
Self-test execution status:      (   0)The previous self-test routine completed
without error or no self-test has ever 
been run.
Total time to complete Offline 
data collection: (50460) seconds.
Offline data collection
capabilities:  (0x7b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities:            (0x0003)Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability:        (0x01)Error logging supported.
General Purpose Logging supported.
Short self-test routine 
recommended polling time:  (   2) minutes.
Extended self-test routine
recommended polling time:  ( 505) minutes.
Conveyance self-test routine
recommended polling time:  (   5) minutes.
SCT capabilities:        (0x7035)SCT Status supported.
SCT Feature Control supported.
SCT Data Table supported.
 
SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAGS    VALUE WORST THRESH FAIL RAW_VALUE
  1 Raw_Read_Error_Rate     POSR-K   200   200   051    -    0
  3 Spin_Up_Time            POS--K   100   253   021    -    0
  4 Start_Stop_Count        -O--CK   100   100   000    -    3
  5 Reallocated_Sector_Ct   PO--CK   200   200   140    -    0
  7 Seek_Error_Rate         -OSR-K   200   199   000    -    0
  9 Power_On_Hours          -O--CK   100   100   000    -    84
 10 Spin_Retry_Count        -O--CK   100   253   000    -    0
 11 Calibration_Retry_Count -O--CK   100   253   000    -    0
 12 Power_Cycle_Count       -O--CK   100   100   000    -    3
192 Power-Off_Retract_Count -O--CK   200   200   000    -    2
193 Load_Cycle_Count        -O--CK   200   200   000    -    237
194 Temperature_Celsius     -O---K   126   114   000    -    26
196 Reallocated_Event_Count -O--CK   200   200   000    -    0
197 Current_Pending_Sector  -O--CK   200   200   000    -    0
198 Offline_Uncorrectable   ----CK   100   253   000    -    0
199 UDMA_CRC_Error_Count    -O--CK   200   200   000    -    0
200 Multi_Zone_Error_Rate   ---R--   100   253   000    -    0
                            ||||||_ K auto-keep
                            |||||__ C event count
                            ||||___ R error rate
                            |||____ S speed/performance
                            ||_____ O updated online
                            |______ P prefailure warning
 
General Purpose Log Directory Version 1
SMART           Log Directory Version 1 [multi-sector log support]
Address    Access  R/W   Size  Description
0x00       GPL,SL  R/O      1  Log Directory
0x01           SL  R/O      1  Summary SMART error log
0x02           SL  R/O      5  Comprehensive SMART error log
0x03       GPL     R/O      6  Ext. Comprehensive SMART error log
0x06           SL  R/O      1  SMART self-test log
0x07       GPL     R/O      1  Extended self-test log
0x09           SL  R/W      1  Selective self-test log
0x10       GPL     R/O      1  NCQ Command Error log
0x11       GPL     R/O      1  SATA Phy Event Counters
0x80-0x9f  GPL,SL  R/W     16  Host vendor specific log
0xa0-0xa7  GPL,SL  VS      16  Device vendor specific log
0xa8-0xb7  GPL,SL  VS       1  Device vendor specific log
0xbd       GPL,SL  VS       1  Device vendor specific log
0xc0       GPL,SL  VS       1  Device vendor specific log
0xc1       GPL     VS      93  Device vendor specific log
0xe0       GPL,SL  R/W      1  SCT Command/Status
0xe1       GPL,SL  R/W      1  SCT Data Transfer
 
SMART Extended Comprehensive Error Log Version: 1 (6 sectors)
No Errors Logged
 
SMART Extended Self-test Log Version: 1 (1 sectors)
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Short offline       Completed without error       00%        24         -
 
SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
 
SCT Status Version:                  3
SCT Version (vendor specific):       258 (0x0102)
SCT Support Level:                   1
Device State:                        Active (0)
Current Temperature:                    26 Celsius
Power Cycle Min/Max Temperature:     21/29 Celsius
Lifetime    Min/Max Temperature:     21/36 Celsius
Under/Over Temperature Limit Count:   0/0
SCT Temperature History Version:     2
Temperature Sampling Period:         1 minute
Temperature Logging Interval:        1 minute
Min/Max recommended Temperature:      0/60 Celsius
Min/Max Temperature Limit:           -41/85 Celsius
Temperature History Size (Index):    478 (293)
 
Index    Estimated Time   Temperature Celsius
 294    2014-04-19 02:42    25  ******
 ...    ..(256 skipped).    ..  ******
  73    2014-04-19 06:59    25  ******
  74    2014-04-19 07:00    24  *****
 ...    ..( 20 skipped).    ..  *****
  95    2014-04-19 07:21    24  *****
  96    2014-04-19 07:22    25  ******
 ...    ..(172 skipped).    ..  ******
 269    2014-04-19 10:15    25  ******
 270    2014-04-19 10:16    26  *******
 ...    ..( 22 skipped).    ..  *******
 293    2014-04-19 10:39    26  *******
 
SCT Error Recovery Control command not supported
 
Device Statistics (GP Log 0x04) not supported
 
SATA Phy Event Counters (GP Log 0x11)
ID      Size     Value  Description
0x0001  2            0  Command failed due to ICRC error
0x0002  2            0  R_ERR response for data FIS
0x0003  2            0  R_ERR response for device-to-host data FIS
0x0004  2            0  R_ERR response for host-to-device data FIS
0x0005  2            0  R_ERR response for non-data FIS
0x0006  2            0  R_ERR response for device-to-host non-data FIS
0x0007  2            0  R_ERR response for host-to-device non-data FIS
0x0008  2            0  Device-to-host non-data FIS retries
0x0009  2            1  Transition from drive PhyRdy to drive PhyNRdy
0x000a  2            1  Device-to-host register FISes sent due to a COMRESET
0x000b  2            0  CRC errors within host-to-device FIS
0x000f  2            0  R_ERR response for host-to-device data FIS, CRC
0x0012  2            0  R_ERR response for host-to-device non-data FIS, CRC
0x8000  4       241842  Vendor specific
 
 
HarryH3
Premium Member
join:2005-02-21

HarryH3

Premium Member

Let me guess. The drives arrived sitting on the very bottom of the box, with any packing material applied over the top of the drives? This way there is ZERO impact protection every time the box is dropped along the delivery path. I'm so certain that this is the main reason that there are so many HDD problems reported on Newegg that I no longer purchase hard drives from them.
tired_runner
Premium Member
join:2000-08-25
CT

tired_runner

Premium Member

No. The drive was packed adequately.

Krisnatharok
PC Builder, Gamer
Premium Member
join:2009-02-11
Earth Orbit

1 edit

Krisnatharok to tired_runner

Premium Member

to tired_runner
nevermind, i confused spin-up time with power-on hours.
ImpetusEra
Premium Member
join:2004-05-19
00000

ImpetusEra to tired_runner

Premium Member

to tired_runner
Is the raw value milliseconds in which case it takes the drive 8 seconds to reach full speed and become functional? If it takes that long for it to become operational and that's a problem for your application then maybe. Otherwise it passes smart and there's no indication that it would fail tomorrow or 10 years from now. Cold temperature can make for a longer spin up time as well power issues. Maybe try swapping sata power cables the drives are using or boot it in a different computer and see if the value drops. I've ordered a number of drives from Newegg, some packaged better than others but only one had to go back after a short life of 10 minutes. I doubt packaging or handling had anything to do with it. I've found drives to be fairly resilient while powered off.
HarryH3
Premium Member
join:2005-02-21

HarryH3 to tired_runner

Premium Member

to tired_runner
said by tired_runner:

No. The drive was packed adequately.

Then yours was the first...

TuxRaiderPen2
Make America Great Again
join:2009-09-19

TuxRaiderPen2

Member

said by HarryH3:
Then yours was the first...
Nope, I just got this week a SATA drive for a laptop, and it was wrapped in more bubblewrap than that VW commercial with Cuoco.

Same with a memory module. The way it was wrraped, it looked like box filler, and almost caused a terse email to Newegg for the missing memory.

Every item I've ever gotten from Newegg has been quite adequately wrapped and boxed. To the point of excess in most cases. There were like 3-4 of those bubble pillows with everything sitting on them, then on top.

I go dig it out and put back in the box, except the compactor has already been fed!

koitsu
MVM
join:2002-07-16
Mountain View, CA
Humax BGW320-500

2 recommendations

koitsu to ImpetusEra

MVM

to ImpetusEra
said by ImpetusEra:

Is the raw value milliseconds in which case it takes the drive 8 seconds to reach full speed and become functional? If it takes that long for it to become operational and that's a problem for your application then maybe. Otherwise it passes smart and there's no indication that it would fail tomorrow or 10 years from now. Cold temperature can make for a longer spin up time as well power issues. Maybe try swapping sata power cables the drives are using or boot it in a different computer and see if the value drops. I've ordered a number of drives from Newegg, some packaged better than others but only one had to go back after a short life of 10 minutes. I doubt packaging or handling had anything to do with it. I've found drives to be fairly resilient while powered off.

The value in question is indeed in milliseconds. There is absolutely nothing wrong with the drive. Those WD 4TB drives contain either 4x1TB platters or 5x800GB platters (nobody online is sure at this point; for example the WD Black series TB drives have confirmed 5x800GB platters). More platters = more time (and power required) to spin up fully. The number can/will adjust over time (over repeated power ups/downs).

It's important to understand that at least in the case of WD drives, the actual SATA controller (on the drive) and firmware are quite functional before the platters are fully up and spinning. During this time the controller will actually queue ATA requests submit to the drive, waiting until the platters are fully up/ready until answering the request. If the SATA controller (on the host) or the SATA controller driver (on the host) have a very short timeout interval, then this could cause problems (and no do not ask me how to find out what that is, it varies per controller and is often not adjustable or disclosed anywhere).

Now, regarding the difference in behaviour of SMART attribute 2 between two identical drives: plain and simple: contact Western Digital Technical Support and ask them to explain what's going on. The RAW_VALUE field should have a number, not zero. It may be related to the fact that the latter ("original") drive has a power-cycle count of 3, while the former ("replacement") drive has a power-cycle count of 7, but that's somewhat speculative on my part (no I do not advocate power-cycling the drive repeatedly to try and get the number to adjust). I would instead simply contact Technical Support and ask for an explanation. I'm always curious why end-users choose not to communicate with manufacturers about things of this nature; they're the ones who have the answers!

General recommendation for all those reading, as I have to show up here to remind folks of it on occasion: do not become OCD about values in SMART unless you know exactly what they represent or are experiencing an issue that may be directly related to one (if you aren't sure, ask). It never ceases to amaze me how many people "poke" at things using tools which they aren't sure how to interpret the results of, then start worrying about those results. Please refer to this Bobby McFerrin song for assistance.

P.S. -- The WD40EZRX is not in smartmontools' drivedb.h (drive database). Please be sure to submit the drive information to the smartmontools folks so this can be rectified. Refer to the documentation on their site or in man pages for how to do this.

neonhomer
Dearborn 5-2750
Premium Member
join:2004-01-27
Edgewater, FL

neonhomer

Premium Member

said by koitsu:

I'm always curious why end-users choose not to communicate with manufacturers about things of this nature; they're the ones who have the answers!

Because most manufacturers think the end users are morons.... LOL
tired_runner
Premium Member
join:2000-08-25
CT
·Frontier FiberOp..

tired_runner to koitsu

Premium Member

to koitsu
said by koitsu:


General recommendation for all those reading, as I have to show up here to remind folks of it on occasion: do not become OCD about values in SMART unless you know exactly what they represent or are experiencing an issue that may be directly related to one (if you aren't sure, ask). It never ceases to amaze me how many people "poke" at things using tools which they aren't sure how to interpret the results of, then start worrying about those results.

I'm not being OCD. I'm just wondering if the values are normal and I should expect these drives to last me a while. I ran two 2 TB WD EARS for close to three years without problems at all, to suddenly get two new 4 TB WD Green drives and have one arrive DOA. I know shit happens, but I'm trying to minimize any possible headaches.

HarryTorres
Harry Torres
Premium Member
join:2001-11-21
Easton, PA

HarryTorres to tired_runner

Premium Member

to tired_runner
I have to ask..how did you paste it on here for it to show formatted like that? They are not images.
tired_runner
Premium Member
join:2000-08-25
CT

tired_runner

Premium Member

When quoting stuff for posting, instead of doing using the word quote, you would use code.

That gets it to show like that.