said by cahiatt:So that comes out to about 13 service calls per customer, per year? That's a shitload of calls.....
That's one call per month. And those calls could be tech support, service outages, billing issues, service upgrades or downgrades, etc.
Doesn't sound unreasonable, although I will admit in my own case (U-Verse customer) I've probably called them less than a dozen times in the approx. ten years I've had their service.