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keLston
join:2004-04-23
Bayside, NY

keLston

Member

High ping spikes on first hop beyond router

I'm trying to figure out if I need to contact Verizon support and if so, what exactly I need to tell them.

I've been having random issues with my connection for the past 2 months. I went through 3 support calls with the last month and I thought I had it solved.

This time around, the most obvious issue i'm seeing is loading Youtube. Not even just loading videos, but loading the site itself. Sometimes it will just load blank. So in attempts to figure out why this was, I did the standard run a few speedtests to see if it was my connection getting slow again. I'd see inconsistent results. Sometimes it will show as getting a 250ms ping with a download 30-35mbps despite being a 75/35 quantum FIOS line, but other times it will appear as normal with a 7-10ms ping with an 80ish mbps down.

So I ran tracerts to youtube. I'd end up with a results like the following:

Tracing route to youtube.com [63.117.14.55]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 150 ms 3 ms 4 ms L100.NYCMNY-VFTTP-110.verizon-gni.net [96.246.55
.1]
3 7 ms 7 ms 6 ms G0-10-3-4.NYCMNY-LCR-21.verizon-gni.net [130.81.
105.84]
4 3 ms 4 ms 4 ms so-11-0-0-0.NY325-BB-RTR1.verizon-gni.net [130.8
1.151.222]
5 7 ms 6 ms 6 ms 0.xe-1-2-1.XL1.EWR19.ALTER.NET [152.63.6.157]
6 8 ms 6 ms 7 ms 0.ae15.GW2.EWR19.ALTER.NET [152.63.26.166]
7 6 ms 6 ms 7 ms GOOGLE-gw.customer.alter.net [63.65.77.238]
8 7 ms 7 ms 6 ms 55.14.117.63.piscataway.google-ggc.verizon.com [
63.117.14.55]

The first hope beyond the router will have a random spike beyond 100ms. This is on a wired connection. And this was done 10 or so minutes ago at 5 in the morning so i'd assume it's not network congestion.

Any suggestions on what to do?
mikev
Premium Member
join:2002-05-04
Leesburg, VA
·Verizon FiOS
(Software) pfSense
Panasonic KX-TGP600

mikev

Premium Member

said by keLston:

Any suggestions on what to do?

Nothing.

The occasional ping spikes are not having any actual effect on regular traffic going through that router. It appears that Verizon's router has been set up to treat ping packets with a lower priority. The longer delay may indicate that the router is handling a burst of other traffic at that moment, and thus is delaying its response to your ping packet.

The fact that all pings beyond that one router are all consistently low indicates that that one router is still handling regular data without any delays.