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jilesj
join:2014-04-28

jilesj

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[Connectivity] my family and I are having internet problems

the internet will randomly disconnect and we have to reset the modem to get it to reconnect we have an arris tm822 modem I looked up the event log and this is what I got: Date Time Event ID Event Level Description

1/1/1970 0:01 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=ac:b3:13:57:ba:75;CMTS-MAC=00:22:90:df:21:3b;CM-QOS=1.1;CM-VER=3.0;

1/1/1970 0:01 68000401 5 ToD request sent - No Response received;CM-MAC=ac:b3:13:57:ba:75;CMTS-MAC=00:22:90:df:21:3b;CM-QOS=1.1;CM-VER=3.0;

4/25/2014 14:41 90000000 4 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=ac:b3:13:57:ba:75;CMTS-MAC=00:22:90:df:21:3b;CM-QOS=1.1;CM-VER=3.0;

4/25/2014 14:41 69010200 6 SW Download INIT - Via Config file

4/25/2014 14:43 69011200 6 SW download Successful - Via Config file

1/1/1970 0:01 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=ac:b3:13:57:ba:75;CMTS-MAC=00:22:90:df:21:3b;CM-QOS=1.1;CM-VER=3.0;

1/1/1970 0:01 68000401 5 ToD request sent - No Response received;CM-MAC=ac:b3:13:57:ba:75;CMTS-MAC=00:22:90:df:21:3b;CM-QOS=1.1;CM-VER=3.0;

4/27/2014 3:39 68010600 6 DHCP Renew - lease parameters tftp file-^1/A1712093/VSE=VSE/TYPE=RES/COS=142/IP=2 modified;CM-MAC=ac:b3:13:57:ba:75;CMTS-MAC=00:22:90:df:21:3b;CM-QOS=1.1;CM-VER=3.0;

4/28/2014 8:22 84000700 5 RCS Partial Service;CM-MAC=ac:b3:13:57:ba:75;CMTS-MAC=00:22:90:df:21:3b;CM-QOS=1.1;CM-VER=3.0;

4/28/2014 8:22 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=ac:b3:13:57:ba:75;CMTS-MAC=00:22:90:df:21:3b;CM-QOS=1.1;CM-VER=3.0;

4/28/2014 8:22 84020200 5 Lost MDD Timeout;CM-MAC=ac:b3:13:57:ba:75;CMTS-MAC=00:22:90:df:21:3b;CM-QOS=1.1;CM-VER=3.0;

4/28/2014 8:22 82000400 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=ac:b3:13:57:ba:75;CMTS-MAC=00:22:90:df:21:3b;CM-QOS=1.1;CM-VER=3.0;

1/1/1970 0:08 68000401 5 ToD request sent - No Response received;CM-MAC=ac:b3:13:57:ba:75;CMTS-MAC=00:22:90:df:21:3b;CM-QOS=1.1;CM-VER=3.0;

please help!