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kenze
join:2009-10-09
Montreal, QC

kenze

Member

No internet connection

I live in Montreal and my internet connection has been down for about 2 hours now. Anyone else experiencing this?

If the problem persists, will I be without an internet connection for the entire weekend? I seriously hope not

hsheriff
join:2012-09-04
Saint-Lambert, QC

hsheriff

Member

DSL or Cable?

No problems with Cable in St-Lambert

Status page doesn't show any problems right now:
»74.116.184.9/public/netw ··· p?lng=en
kenze
join:2009-10-09
Montreal, QC

kenze

Member

I'm on Cable.

The DS light is blinking and that's it.

hsheriff
join:2012-09-04
Saint-Lambert, QC

hsheriff

Member

This may seem really basic and you have most likely already done this, but have you tried doing a reboot?

I also found this old thread: »DS Light flashing on DCM475 modem ?

»www.youtube.com/watch?v= ··· xwZ_OLX0
kenze
join:2009-10-09
Montreal, QC

kenze

Member

Yep, the first thing I tried was to unplug my modem for 20 seconds and replug it.

Thanks for the link but in my case, only the DS is blinking and the other 2 are off.

hsheriff
join:2012-09-04
Saint-Lambert, QC

hsheriff

Member

I assume you have the DCM475. Maybe this will help. You should probably just call ebox first thing tomorrow.
kenze
join:2009-10-09
Montreal, QC

kenze

Member

Thanks hsheriff, will do.

eboxdanny
Superviseur
Premium Member
join:2013-08-12
Longueuil, QC

eboxdanny

Premium Member

Good day,

Has your issue been resolved?

Ebox_Eric
join:2012-04-07

Ebox_Eric to kenze

Member

to kenze
Hello I work in the tech support department for Electronic Box and would like to know if your issue has been resolved? If not can you please send me a PM with your client code and full name and I will look into this matter.