Hello Grace,
I'm glad this could be resolved to get your service up and running. Ryan's a pretty good guy and it's awesome he could work with you to get to the bottom of the situation and got the ball rolling.
Management here at Start is always working hard to improve our relationship with the incumbent network vendors, along with the other ISPs in CNOC.
Feel free to reach out to any of us here on DSLr, rocca, myself or any of the other Start DSLr team if you need something or have question/concern.
Enjoy the weekend!