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uniqs
695
leesoft
join:2005-08-16
Sunnyvale, CA

leesoft

Member

[DSL] consistent under 3Mbps with 6M service

Hi,
I have a 6Mbps DSL service under number [Removed], I was able to get 4.x-5.xMbps when doing speed test before May, however, since the begin of May, the internet became much slower and the speed test result was consistent under 3Mbps (around 2.3-2.5Mbps). Can you please help to check.

Thanks
Ji

sashwa
Mod
join:2001-01-29
Alcatraz

1 edit

sashwa

Mod

Ji, I removed your acct. number and will send it on to Nick. It's not a good idea to post personal/private information on a public board.

dslx_nick
ISP Employee
join:2011-12-24
Chatsworth, CA

dslx_nick

ISP Employee

Thanks Sashwa!

Ji, I took a look at your line readings and I think I see what the problem is. I'm on the phone with AT&T right now to get that fixed; I'll follow up with you shortly. Tried calling your DSL number earlier and left a message; if you've got a better contact number you'd like to be called at, go ahead and send that to me via PM.
dslx_nick

dslx_nick

ISP Employee

Think I've got it fixed for you now. Give it a test, let me know!
leesoft
join:2005-08-16
Sunnyvale, CA

leesoft

Member

Thanks, Nick. You are awesome! I am getting 4.7Mbps now.

dslx_nick
ISP Employee
join:2011-12-24
Chatsworth, CA

dslx_nick

ISP Employee

Glad to help

I don't expect any relapses, but definitely let me know if you need anything else!