Here are the stats from the rented Arris TM602G I've had for the past couple years (no telephone, only data) - no problems, all speed tests showed I received 15 Mbps down, 2 Mbps up.
Downstream
Freq/Power: 591.000 MHz -15 dBmV
Signal to Noise Ratio: 34 dB
Modulation: QAM256
Upstream
Freq/Power: 25.300 MHz 54 dBmV
Channel Type: DOCSIS 2.0 (ATDMA)
Symbol Rate: 5120 kSym/sec
Modulation: QAM32
I picked two modems off WOW's list at:
»
www.wowway.com/docs/wow/ ··· list.pdf1) Cisco DPC2100 R2 (DOCSIS 2.0)
2) Cisco DPC3010 (DOCSIS 3.0)
The first modem was unusable. The download speed tests were ok, but upstream showed 0.01 Mbps or tests were unable to complete. Web pages took forever to load.
Then I tried a DOCSIS 3.0 modem tonight (Cisco DPC 3010) thinking that maybe that would help. Web browsing is barely useable, download speed tests were fine (15 Mbps), but upload speed tests again failed or showed very low throughput.
The technician on the phone was very nice, but since it was a customer owned modem, she told me to call the manufacturer.
Does anyone have any suggestions for more troubleshooting? I imagine WOW will be getting more calls and requests to replace rented modems since they raised the monthly rental to $7/month.
Below are the stats that I just pulled from the modem I have plugged in now:
Model: Cisco DPC3010
Vendor: Cisco
Hardware Revision: 1.0
MAC Address: c8:fb:26:33:51:de
Bootloader Revision: 2.3.0_R1
Current Software Revision: d3000-v302r125533-120716a-COX
Firmware Name: d3000-v302r125533-120716a-COX.bin
Firmware Build Time: Jul 16 17:16:46 2012
Cable Modem Status: Operational
Cable Modem State
DOCSIS Downstream Scanning: Completed
DOCSIS Ranging: Completed
DOCSIS DHCP: Completed
DOCSIS TFTP: Completed
DOCSIS Data Reg Complete: Completed
DOCSIS Privacy: Disabled
Downstream Channels
Power Level: Signal to Noise Ratio:
Channel 1: -8.6 dBmV 39.4 dB
Channel 2: -9.4 dBmV 39.0 dB
Channel 3: -8.1 dBmV 39.9 dB
Channel 4: -7.5 dBmV 39.9 dB
Channel 5: -8.3 dBmV 39.8 dB
Channel 6: -9.8 dBmV 38.6 dB
Channel 7: -13.0 dBmV 36.3 dB
Channel 8: -10.1 dBmV 38.6 dB
Upstream Channels
Power Level:
Channel 1: 51.0 dBmV
Channel 2: 50.9 dBmV
Channel 3: 52.1 dBmV
Channel 4: 0.0 dBmV