HiVolt Premium Member join:2000-12-28 Toronto, ON |
to dillyhammer
Re: [rCable] Down in ScarboroughI think thats when the modem tries to acquire signal too many times and fails. |
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HiVolt |
to dillyhammer
said by dillyhammer:No dispatch.
Not sure how many tickets have been opened with Rogers, but I know of one for sure that was closed by Rogers with "no issue, everything within spec".
Back up now. That was 3 hours.
I'm at wits' end I tell ya. We'll be swapping modems shortly. If that doesn't fix things... man oh man...
Mike Classic Robbers like always... I've been fighting with them at work (Rogers biz 60/10) with intermittent packet loss for the past few weeks... Just as clueless... If a modem swap doesnt fix it then i dunno, you'll have to go back to DSL hehe, cuz swapping cable ISP's wont make a difference. |
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dillyhammerSTART me up Premium Member join:2010-01-09 Scarborough, ON 1 edit |
said by HiVolt:If a modem swap doesnt fix it then i dunno, you'll have to go back to DSL hehe, cuz swapping cable ISP's wont make a difference. I'm fairly certain it's not the modem, but the swap is a prudent thing to do just to eliminate it. Thanks to rocca of course for suggesting this and initiating things on Start's end. Top notch. This may be something I just have to live with. I have 5G of data on my wind phone that seems to be backing me up fairly well. I knocked the package down, so $57 a month is a lot easier to swallow than $96. The DSL here is sketch, at best. Notwithstanding the stinger they'll put me on, the cable they ran terminates at aging equipment in a phone closet that is physically inside someone's apartment. Access to that closet is limited to M-F, 9-5, by written agreement. The tenant in that apartment has unfettered access to the closet (it is not locked) and all the equipment. Mike |
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roccaStart.ca Premium Member join:2008-11-16 London, ON |
rocca
Premium Member
2014-Jun-24 12:40 pm
Maybe you need to bake them a cake and ask them to stop unplugging your stuff. |
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DavesnothereChange is NOT Necessarily Progress Premium Member join:2009-06-15 Canada 2 edits |
Or buy out their lease and move downstairs. But START with the cake. |
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dillyhammerSTART me up Premium Member join:2010-01-09 Scarborough, ON |
to rocca
You guys are too much fun. Mike |
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DavesnothereChange is NOT Necessarily Progress Premium Member join:2009-06-15 Canada |
Hey, we all are such a riot that if we ever got together and ran a mortuary, we could convince folks that there is 'fun' in a funeral ! |
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to dillyhammer
I would be giving that cake to the guy/girl that lives in the apt with the wiring closet. |
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dillyhammerSTART me up Premium Member join:2010-01-09 Scarborough, ON |
It's a guy. I've seen him. I'll put a steel file in that cake. Mike |
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DavesnothereChange is NOT Necessarily Progress Premium Member join:2009-06-15 Canada |
to rockfire
said by rockfire:I would be giving that cake to the guy/girl that lives in the apt with the wiring closet. I do believe that Rocca was suggesting exactly that. |
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dillyhammerSTART me up Premium Member join:2010-01-09 Scarborough, ON |
This is a cruel joke |
...and down again. Unf**kingbelievable. Mike |
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Since this is not a specific Start issue, someone in your building with Rogers must be seeing the same issue. Do you know anyone in your Bldg with Rogers? |
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dillyhammerSTART me up Premium Member join:2010-01-09 Scarborough, ON |
said by rockfire:Since this is not a specific Start issue, someone in your building with Rogers must be seeing the same issue. Do you know anyone in your Bldg with Rogers? I'll have to ask around. I'm sure there must be a few at least. I'm betting they're not seeing any issues. Back up again. Couple hours, that one. Mike |
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dillyhammer 2 edits |
modem stats |
Removed the splitter. The cable TV is disconnected so no further need for it. Straight home run from outside to the modem now. Power levels are up quite a bit. Edit: new modem arrived, waiting for provisioning and the old one to drop. I was expecting it to happen in the middle of the night. Old modem still working this morning. I guess Rogers will complete it in the middle of a phone call or SVN sync right? Mike |
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HiVolt Premium Member join:2000-12-28 Toronto, ON |
HiVolt
Premium Member
2014-Jun-25 1:50 pm
This is what i've been fighting with them directly about... It'll be fine for a few days, then go nuts like this for a few hours... I call them, they see the packetloss not only on my modem but others in the area... they send a ticket for their guys to investigate and they just keep closing the tickets saying no fault found... I'm this close to jumping to 50/10 VDSL, but i dont know how i'm gonna do that since this is a 3 year contract (with about 1 year into it). |
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dillyhammerSTART me up Premium Member join:2010-01-09 Scarborough, ON |
That sure looks familiar. I don't know that I'll go with VDSL, if I decide to sitch cable. It's 25/10 here, no 50. That SmartRG makes me nervous. It sounds like a $30 modem masquerading as a $120 modem. A 15/1 account gets me 15/700 usable due to the stinger. If I can't get my head around the SmartRG I may have to suck it up with this, on a dry loop. Man. I just wish to f**k my cable connection would just go back to being the steady rock it was in year 1. This is nuts. Mike |
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jmckformerly 'shaded' join:2010-10-02 Ottawa, ON |
jmck
Member
2014-Jun-25 3:40 pm
have you actually tried a SmartRG? it's extremely solid in bridge mode or when handling the PPPoE session itself. i'm sure you already have your own router too. |
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DavesnothereChange is NOT Necessarily Progress Premium Member join:2009-06-15 Canada |
to HiVolt
said by HiVolt:This is what i've been fighting with them [Rogers] directly about...
It'll be fine for a few days, then go nuts like this for a few hours... I call them, they see the packetloss not only on my modem but others in the area... they send a ticket for their guys to investigate and they just keep closing the tickets saying no fault found...
I'm this close to jumping to 50/10 VDSL, but i dont know how i'm gonna do that since this is a 3 year contract (with about 1 year into it). Simple - Rogers is not providing you the service as per their contract. It IS Rogers who does these 'contracts', yes ? |
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Davesnothere |
to dillyhammer
said by dillyhammer:That sure looks familiar.....
[Posted Smoke Ping graphs] This may be a stupid (n00b) question, but if your service goes down, how do you retrieve these graphs ? Do you start the test before it fails (in case it does fail), leave it to run, and refresh the browser tab of the test later ? (after your other tabs show signs of life again) |
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Davesnothere |
to dillyhammer
said by dillyhammer:Removed the splitter. The cable TV is disconnected so no further need for it. Straight home run from outside to the modem now.
Power levels are up quite a bit.
Edit: new modem arrived, waiting for provisioning and the old one to drop. I was expecting it to happen in the middle of the night. Old modem still working this morning. I guess Rogers will complete it in the middle of a phone call or SVN sync right? So if the problem goes away now, you will not know for sure which of these two changes (done during the same period) made the difference. Strangely, it would be better if neither helped, as it would be a Rogers external thing, as we all have been suspecting anyway. |
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dillyhammerSTART me up Premium Member join:2010-01-09 Scarborough, ON |
to Davesnothere
I've had smokeping aimed at my connection since April 28th, the day my TV connection was terminated. If that termination was going to result in a "cut in error", or if my connection suddenly became unstable, I wanted some proof.
When my connection goes down I tether to my phone, which is my only backup. That's with Wind, which since April 28th has been more reliable and stable than my cable connection.
If the problem goes away now, I don't need to know if it was the modem or the splitter. I'd be too giddy to care anyways.
But somehow I just don't see that happening.
I was under the impression the modem swap should have been done by this morning (12 hours +/-). Approaching 24 hours, still nothing. This looks like it's going to go sideways on me here.
Mike |
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HiVolt Premium Member join:2000-12-28 Toronto, ON |
to jmck
said by jmck:have you actually tried a SmartRG? it's extremely solid in bridge mode or when handling the PPPoE session itself. i'm sure you already have your own router too. Absolutely agree. I've had one since last September in bridge mode and 100% 50/10 stability in bridge mode, on a lovely stinger. I wouldn't dare to run it as a router, as I agree its mickey mouse at best. But in bridge, with all the crap disabled it performs flawlessly as a modem, as it should. |
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dillyhammerSTART me up Premium Member join:2010-01-09 Scarborough, ON |
to rocca
38 hours for the modem swap ticket, nothing. Rogers is a real piece of work.
I'm about to throw my hands in the air and give up.
Mike |
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dillyhammer 3 edits |
there's the swap |
Heh. Modem successfully swapped. The only down time was the time it took me to take the old one out and put the new one in. Aside from the wait for the old one to die off, pretty painless as rocca said. edit: Speed has gone to shit though, 14/3 right now, hoping it's just the modem sorting itself out on the network. edit: Heh. Funny how that works eh? I whine about something, it fixes itself. Speed back to normal 2 minutes later... Mike |
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damir join:2013-12-12 CANADA |
damir
Member
2014-Jun-26 11:22 am
whine little more, maybe all of your problems will go away, and possibly never come back |
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dillyhammerSTART me up Premium Member join:2010-01-09 Scarborough, ON |
Down again. What a fuckin' waste of time. Mike |
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HiVolt Premium Member join:2000-12-28 Toronto, ON |
HiVolt
Premium Member
2014-Jun-26 2:32 pm
So when is Rogers going to check your line out? This seems like its gone way long before a tech is dispatched. |
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dillyhammerSTART me up Premium Member join:2010-01-09 Scarborough, ON |
said by HiVolt:So when is Rogers going to check your line out? This seems like its gone way long before a tech is dispatched. I doubt they'll roll a tech out. Whenever Rogers checks my line it's working and within spec, ticket closed. This is just not tolerable any longer. Mike |
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roccaStart.ca Premium Member join:2008-11-16 London, ON |
rocca
Premium Member
2014-Jun-26 2:43 pm
Have you talked to your neighbour to see if you can correlate something they are doing in the apartment to the injection of noise into the line? |
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DavesnothereChange is NOT Necessarily Progress Premium Member join:2009-06-15 Canada |
At least we know now that it was not the old modem, nor the splitter.
Is everyone seeing RED now ?
I am. |
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