said by APG:There's no doubt that some cable customers do suffer from poor service... either problems that don't seem to get resolved or take too many calls to resolve.
Sorry... but at 7pm, we're not going to be able to get a tech out to the house that evening. We don't decide what NFL games to show on Sunday... the NFL dictates that to the networks. Alas, we can't really help much with a wireless router that isn't ours. And sadly, the customer can't name his own price for monthly service. Etc., etc., etc.
It's stuff like that that accounts for many of low customer survey scores, and presumably with independent satisfaction surveys.
+1
Lack of options to go elsewhere for most people turns every minor problem in to a major catastrophe. Like a long time married couple that won't divorce and constantly snipe at each other.
